Elicia Persaud
Fort Myers ,FL
Summary
Dynamic professional with a proven track record at Foundever/AARP, excelling in technical troubleshooting and customer relationship management. Recognized for optimizing processes and fostering team collaboration, I effectively resolve issues while enhancing customer satisfaction. My strong analytical skills and leadership abilities drive project success and promote a productive work environment.
Overview
1
1
year of professional experience
Work History
MRA
Foundever\AARP
01.2024 - Current
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of tools efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Red Bay High School
Red Bay, AL05-1997
Skills
- Technical troubleshooting
- Process optimization
- Tool operation
- Customer relationship management
- Team collaboration
- Quality assurance
- Effective communication
- Time management
- Employee mentoring
- Excellent communication
- Analytical and critical thinking
- Problem resolution
- Leadership
- Organization and time management
- Training & Development
- Teamwork and collaboration
Timeline
MRA
Foundever\AARP
01.2024 - Current
High School Diploma -
Red Bay High School
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