Teneisha Colter
Crockett,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
MRA
Sagility
Crockett, TX
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Academy Sports Outdoors
Houston, TX
05.2023 - 01.2026
- Resolved customer inquiries regarding products and services to enhance satisfaction and loyalty.
- Assisted in training new staff on company policies and customer service protocols for improved team performance.
- Managed returns, exchanges, and warranty claims while maintaining accurate records of transactions.
- Implemented strategies to streamline checkout processes, reducing wait times for customers during peak hours.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery and product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Assistant
Concentra Urgent Care & Occupational Medicine
Deer Park, TX
08.2020 - 02.2023
- Administered patient care, including vital signs and medical history documentation.
- Assisted physicians with examinations and minor procedures to enhance patient experience.
- Coordinated patient schedules and managed appointment logistics for optimal clinic efficiency.
- Implemented electronic health record updates to ensure accurate patient information management.
- Trained new staff on procedures, protocols, and patient interaction best practices.
- Streamlined workflow processes to reduce patient wait times and improve service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Health Administration
The College of Health Care Professions
TX04.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Verbal communication
- Problem resolution
- Decision-making
- Active listening
Timeline
MRA
Sagility
04.2024 - Current
Customer Service Representative
Academy Sports Outdoors
05.2023 - 01.2026
Medical Assistant
Concentra Urgent Care & Occupational Medicine
08.2020 - 02.2023
Health Administration
The College of Health Care Professions