Ameen Elassi
Arlington,TX
Summary
Dynamic Operations Specialist with a proven track record at Priority DMS, adept at utilizing Microsoft Excel for data management and onboarding. Skilled in problem-solving and analytical thinking, I enhanced client support through effective communication and training, ensuring seamless user experiences and improved operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Operations/Internal Ops Specialist
Priority DMS
Cedar Hill, TX
04.2025 - Current
- Streamlined dealership onboarding process using Excel spreadsheets to enhance data accuracy
- Coordinated communication between trainers and clients to resolve issues effectively via phone and email
- Programmed, tested, and shipped Z11 and VL550 credit card terminals to clients
Support Teams Specialist
Priority DMS
Cedar Hill, TX
04.2025 - Current
- Orchestrated live 1-on-1 Zoom calls with clients for Pre-IT assistance and setup, facilitating smooth onboarding process
- Supported clients via phone and email on HubSpot, addressing inquiries and resolving issues
- Created Transtar and Valor user accounts for clients, ensuring timely access to necessary tools
Data Analyst
Outlier AI
Remote
10.2023 - 07.2024
- Analyzed responses to inform module improvements
- Created new prompts to increase model accuracy
- Enhanced AI models using system feedback to refine performance
Shipping & Receiving Agent
Service City
Arlington, TX
09.2021 - 06.2023
- Utilized AllData system to initiate work orders and diagnose vehicle malfunctions
- Handled customer inquiries and coordinated employee workflow.
- Developed software filing system for tracking mechanical components, supplies, quantities, and costs
Education
Bachelor of Science - Information Systems
The University of Texas at Arlington
Arlington, TX12-2024
Skills
- Database management
- Microsoft Excel
- Microsoft Word
- Data analysis
- Process improvement
- Workflow optimization
- Troubleshooting techniques
- Analytical thinking
- Time management
- Attention to detail
- Team collaboration
- Written communication
- Problem solving
- Knowledge transfer
- English, Arabic, & Spanish
Certification
Received Certification in CyberSecurity 2024-10
Timeline
Operations/Internal Ops Specialist
Priority DMS
04.2025 - Current
Support Teams Specialist
Priority DMS
04.2025 - Current
Data Analyst
Outlier AI
10.2023 - 07.2024
Shipping & Receiving Agent
Service City
09.2021 - 06.2023
Bachelor of Science - Information Systems
The University of Texas at Arlington