Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Interests
Community Engagement & Volunteer Work
Presentations & Publications
Core Competencies
Timeline
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Ameena Rauf

Greenville,Mississippi

Summary

Dynamic and multi-skilled professional with extensive experience in customer service, media production, social media management, journalism, teaching, and administrative operations. Strong background in TV production, content creation, online instruction, and call-center support. Known for exceptional communication skills, multilingual abilities, and the capability to work effectively across diverse environments.

Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Qualified [Desired Position] with solid experience in supporting project tasks and contributing to team goals. Assisted in successful execution of various projects, showcasing organizational and multitasking skills. Demonstrated proficiency in communication and time management.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Intern

Dakdan, Sports Media Inc.
  • Social media, public relations, journalism
  • Marketing _ creating and publishing images, podcasts, video, bulk posts, press releases, articles, newsletters, web designing (Facebook, X, LinkedIn, Instagram, EINpresswire, Socio Only and others)

Customer Service Representative

Qualfon – Dialogue Direct
01.2022
  • Inbound calls, customer assistance, problem-solving.

Online ESL Teacher

01.2020
  • One-to-one and group sessions, lesson planning, presentations.

Business Executive

High Aim Business Solutions
01.2013
  • Client communication, business development, Forex updates.

Customer & Sales Representative

Life Insurance Company
01.2012
  • Customer inquiries, product information, sales support.

Assistant Producer (Intern)

Aaj TV Channel
01.2006 - 2006
  • Research, celebrity outreach, production support.

Sales Associate/Coordinator

T.J. Maxx
01.2021 - Current
  • Customer service, cashiering, merchandise coordination.
  • Back-room operations and product organization.

Sales & Marketing Officer

Wateen Telecommunications
01.2009 - 01.2011
  • Calls, customer service, router sales, office tasks.

Education

MS - Convergent Media

Mississippi Valley State University
12-2025

MS - Mass Communication

University of The Punjab
01-2007

Bachelor - Economics & Journalism

University of The Punjab
05-2004

Skills

  • Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Canvas, Blackboard, Banner, Clipchamp, Audio/Video editing, Citrix Desktop, Zoom, Slack, Social Media Platforms, Socio Only, EINpresswire, Veed, ChatGpt, Perplexity, Standout, Google Doc, Canva, Spreadsheet, Discord, And other software
  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Team collaboration

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Mississippi Academy of Science (2018–2024), YMCA & Yoga Activities

Certification

  • Diploma in Development Support Communication – University of the Punjab
  • Diploma in Video Production – National College of Arts
  • Diploma in Computer Science & Office Management – Technical Training Institute
  • Business & Administrative Pathways – Goodwill Easter Seals (2021)
  • Career Readiness Certificate – Mississippi Delta State College
  • TEFL/ELT Oxford-affiliated Certificate (UK)
  • ESL Language Certificate – Global Institute of Language
  • English Composition & ESL – Delta State University

Languages

English, Urdu, Hindi, Punjabi, Arabic, Persian (Reading)

Interests

  • Web Development and Design

Community Engagement & Volunteer Work

Habitat for Humanity, Renaissance Scholars, online teaching, plant sales, fundraising for multiple organizations, free medical camp assistance in Pakistan.

Presentations & Publications

Poster presentations, research talks, cultural presentations at MVSU, DSU, and Mississippi Academy of Sciences. Articles and media content for Valley Gazette and WVSD FM 91.7 Radio.

Core Competencies

Customer Service, Social Media Management, Journalism, Content Creation, Video/Audio Editing, Teaching, Sales & Marketing, Administrative Support, Multilingual Communication, Teamwork, Data Entry

Timeline

Customer Service Representative

Qualfon – Dialogue Direct
01.2022

Sales Associate/Coordinator

T.J. Maxx
01.2021 - Current

Online ESL Teacher

01.2020

Business Executive

High Aim Business Solutions
01.2013

Customer & Sales Representative

Life Insurance Company
01.2012

Sales & Marketing Officer

Wateen Telecommunications
01.2009 - 01.2011

Assistant Producer (Intern)

Aaj TV Channel
01.2006 - 2006

Intern

Dakdan, Sports Media Inc.

MS - Convergent Media

Mississippi Valley State University

MS - Mass Communication

University of The Punjab

Bachelor - Economics & Journalism

University of The Punjab
Ameena Rauf