Ameena A. Hoshaw

• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained new employees on proper protocols and customer service standards.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

• Answered phone calls, relayed messages, scanned documents and completed data entry.

Worked directly with the owners, answered phones and drafting correspondences dealing with day to day operations for Little Caesars entities, Detroit Red Wings, Inc. and Detroit Tigers, Inc.

Planned company Christmas party for over 2000 employees and families; organized entertainment, toy purchase and wrapping for over 1000 children.