Ameenah Crump
Ferndale
Summary
Motivated and adaptable professional eager to take on a challenging role where I can utilize my quick learning abilities and thrive in new environments. I'm dedicated to supporting team success and fostering organizational growth through creativity, innovative soultions and collaboration. Committed to ongoing personal and professional growth, I strive for excellence in everything I do. Prepared to bring a proactive mindset and genuine passion for success to my next opportunity.
Overview
17
17
years of professional experience
Work History
PSE Mail Processing Clerk
United States Postal Service
08.2023 - 08.2025
- Sort incoming and outgoing mail by hand
- Ensure accurate categorization of mail based on size, shape, and destination
- Prepare and distribute mail to appropriate routes
- Ensure timely dispatch of outgoing mail to meet operational deadlines
- Ensure proper labeling and packing of items for shipment
- Maintain accurate records of mail volume, processing times, and operational data
- Developed training materials that improved onboarding processes for new team members, reducing ramp up time by 20%
Online Casino Dealer
Evolution
04.2021 - 08.2023
- Facilitate and manage online games such as blackjack, roulette, poker, and baccarat
- Ensure adherence to games rules and procedures
- Engaged with players through live chat or video streams to enhance the gaming experience
- Operate and troubleshoot gaming software and equipment
- Collaborate with technical support to resolve technical issues
Direct Care
Independent Community
01.2017 - 04.2021
- Provide support with daily living activities, including bathing, grooming, dressing, and toileting
- Assist clients with mobility and transfers, ensuring their safety and comfort
- Assist with medication management, ensuring clients take medications as prescribed
- Plan and prepare nutritious meals based on individual dietary needs and preferences
- Preform light housekeeping duties, such as cleaning, laundry, and organizing living spaces
- Assist with shopping and running errands
- Maintain accurate records of clients care plans, daily activities, and any incidents or observations
- Community outings & Symptom management
Package Handler/Quality Control
FED EX
08.2016 - 08.2018
- Load packages from conveyor belt to delivery truck
- Sort incoming packages based on size and destination
- Inspect packages for damage or signs of tampering prior to processing
- Ensure proper labeling and documentation for all outgoing packages
- Maintain accurate logs of packages flow and processing times
- Assisted in training new employees on package handling procedures
- Assisted in QA automation; PIP; 999; & Vision Address Update
- Perform physically demanding tasks, including lifting, carrying, and moving heavy packages
Customer Service Representative
MINACS (NETFLIX)
02.2014 - 03.2016
- Provided exceptional customer support by addressing inquiries via phone, email, and chat, handling an average of 60 inquiries daily
- Handled high volume customer inquiries in a timely and efficient manner, contributing to a team average of 95% service level adherence.
- Assisted customers with billing issues, including payments processing, account adjustments, and billing discrepancies
- Manage high call volumes while maintaining quality service and attention to detail
- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions in the call center database
- Promote special offers and initiatives to enhance customer experience
- Provide troubleshooting assistance for common issues or inquires and Bill payments
- Collaborate with cross functional teams to address customer issue, resulting in a 15% increase in retention rate.
- Operated computer systems to program, write software, or set up functions.
SALES ASSOCIATE
SPRINT/METRO PCS
09.2011 - 02.2014
- Assisted with Activating, & Reactivating phones, and processing bill payments.
- Demonstrated product features and benefits to customers, enhancing their understanding and satisfaction
- Provide technical support and troubleshooting for devices and services
- Process sales transactions accurately using POS systems and handling cash and credit payments
- Upsell and cross-sell products and services to meet sales targets
- Address customer inquiries and resolve issues promptly and professionally
- Manage inventory levels and restock displays as needed
- Customer service retail Authorized cellular dealer
CHILD CARE ASSISTANT
LINDA’S CHILD CARE
06.2008 - 09.2011
- Supervised and engaged children in activities to promote their physical, emotional, and social development
- Assisted lead teachers in implementing educational programs and lesson plans
- Ensured the safety and well-being of children at all times, adhering to safety protocols
- Helped children with daily routines such as feeding, diapering, and toileting
- Monitored children’s progress and reported concerns to the lead teacher and parents
- Supported children with special needs or individual care plans as required
- Assisted with meal preparation and snack service in accordance with dietary guidelines
Education
High School - General Studies
FERNDALE HIGH SCHOOL
Ferndale, MI01.2011
Medical Assisting - undefined
OAKLAND SCHOOLS TECHNICAL CENTER
Royal Oak, MI01.2010
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong written, verbal communication and interpersonal skills
- Experienced with CRM platforms
- Conflict resolution skills
- Ability to work independently and in a team environment
- Time management and organizational skills
- Experienced in integrating innovative tools and methods
- Skilled in metrics recording and analysis
- Business planning
Timeline
PSE Mail Processing Clerk
United States Postal Service
08.2023 - 08.2025
Online Casino Dealer
Evolution
04.2021 - 08.2023
Direct Care
Independent Community
01.2017 - 04.2021
Package Handler/Quality Control
FED EX
08.2016 - 08.2018
Customer Service Representative
MINACS (NETFLIX)
02.2014 - 03.2016
SALES ASSOCIATE
SPRINT/METRO PCS
09.2011 - 02.2014
CHILD CARE ASSISTANT
LINDA’S CHILD CARE
06.2008 - 09.2011
Medical Assisting - undefined
OAKLAND SCHOOLS TECHNICAL CENTER
High School - General Studies
FERNDALE HIGH SCHOOL
ACTIVITES & INTERESTS
Community Activism