Ameenah Virgil
North Brunswick ,NJ
Summary
Dynamic Store Manager with extensive experience at Aldi, excelling in customer service and team leadership. Proven track record in enhancing store operations and optimizing inventory management, resulting in improved customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and achieves sales goals.
Overview
22
22
years of professional experience
Work History
Store Manager
Aldi
Monmouth Junction, NJ
10.2005 - Current
- Assisted in daily store operations to ensure a smooth customer experience.
- Learned inventory management systems to track stock levels and product availability.
- Supported sales team by providing product knowledge and customer service training.
- Participated in visual merchandising efforts to enhance store presentation and appeal.
- Adapted to new procedures quickly, maintaining efficiency during peak hours.
- Engaged with customers to gather feedback and improve service delivery.
- Collaborated with team members on promotional displays and seasonal setups.
- Monitored cleanliness and organization of store environment for optimal shopping conditions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Coordinator
A J Wright
North Brunswick, NJ
09.2003 - 10.2005
- Coordinated daily store operations to enhance customer service and streamline processes.
- Developed staff training programs to improve product knowledge and sales techniques.
- Implemented visual merchandising strategies to attract customers and increase sales.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06.2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Leadership development
Timeline
Store Manager
Aldi
10.2005 - Current
Store Coordinator
A J Wright
09.2003 - 10.2005
High School Diploma -
New Brunswick High School