Ameer Shakir
Grovetown
Summary
The signals intelligence analyst supervises and performs analysis and reporting of intercepted foreign communications and non-communications at all echelons. Assists in the collection management process. Produces combat, strategic, and tactical intelligence reports. Key skills and qualifications are as follows
Diligent representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Technician
Firestone Auto Care
07.2024 - 01.2025
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Funding Representative
Extend Health
10.2022 - 03.2024
- Streamlined the grant application process, resulting in increased efficiency and higher success rates.
- Conducted regular reviews on portfolio performance metrics related specifically toward measuring effectiveness regarding securing necessary financing resources required per initiative undertaken internally.
- Evaluated funding opportunities for alignment with organizational goals and priorities.
- Secured funding for projects by researching and identifying potential grant opportunities.
- Assisted fellow team members within department charged with responsibility surrounding identifying new channels through which money could potentially be raised via targeted outreach efforts.
- Conducted thorough analysis of each proposed project's feasibility in terms of budgetary requirements before proceeding further.
- Negotiated contracts with vendors to reduce costs while maintaining quality services for funded projects.
- Presented findings from research studies at conferences attended by industry professionals interested in advancing knowledge about best practices associated with obtaining funds successfully.
Customer Service Representative
Extend Health
10.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Signals Intelligence Analyst (Military)
US Army Intelligence and Security Command
02.2015 - 07.2021
- The signals intelligence analyst supervises and performs analysis and reporting of intercepted foreign communications and non-communications at all echelons. Assists in the collection management process. Produces combat, strategic, and tactical intelligence reports. Key skills and qualifications are as follows:
- Operated and trained on ground and airborne geo-location systems, operated with STG teams, targeting packages, and tracked HVI’s
- Use of SIGINT databases and geo-tools to provide information on HVI’s
- Operational understanding of SIGINT/Geolocation platforms for collection management
- Performed SIGINT targeting through meta-data analysis and collection for geospatial reporting.
- Utilized Google Earth and other Geo-location aids in daily operations.
- Experienced on multiple airborne signal intelligence collection and location systems including guardrail common sensor, GREENDART, and Pennantrace
- Monitored RF spectrum; copied and transcribed traffic into required format for future analysis.
- Produced near real time actionable intelligence during several active enemy engagements, to include passive geo-location missions
- Experienced in Word, Excel, Powerpoint, Outlook, Google Earth, Linux, Windows (all versions), and Mac and other commercial software. XMIDAS, Oneroof, Intelink, Metrics, UIS, Typhon, Nebula, , ARCGIS, Falconview, Analyst Notebook, NSAnet, SIPR, NIPR, MOS workstations, CENTRIX, mIRC, TCOM, Pennantrace, and many other software applications, platforms, and NSA Databases
- Experienced with Nebula, Garuda, Typhon, DRT 1301c, ICS 210, Gjaller, as well as NIPR, SIPR, JWICS, and NSAnet Networks
- Familiar with Anchory, Analyst Notebook, Association, Bellview, Dishfire, Dragon Slayer, Intelink, Goldminer, Oneroof, Query Tree, Sharkfinn, Stingray, Metrics, Octave, RT-RG, SIGNAV, Taperlay, Pinwale, Cultweave II, and Mainway, as well as other various DOD databases.
- Provided detailed, time-sensitive reports and threat warnings that revealed enemy intentions and location
Education
Semester of Education -
UNC Charlotte
Charlotte, North Carolina01.2017
Semester of Education - undefined
Ferrum College
Ferrum, Virginia01.2015
Skills
- Strong Leader
- Excellent Communication Skills
- Active Listener
- Outlook, Word, Excel, PowerPoint and Access
- Task Prioritization
- Basic Digital Network Analyst (BDNA)
- Prophet Analyst
- Tactical Exploitation Systems
- Top Secret Clearance
- Strong work ethic
- Changing tires
- Attention to detail
- Problem-solving
- Safety awareness
- Changing oil
- Valid Driver's license
- Hand and power tools
- Time management
- Teamwork
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
Certification
Microsoft Office (Outlook, Word, Excel, PowerPoint and Access) (40 hours each)
Other Information
I certify that I can type 70+ words per minute and that the information within this resume is accurate. Excellent organizational abilities along with excellent verbal and written communication skills. Exceptional talent for executing and presenting ideas and solutions in a manner that captures attention and drives results. Used experience and knowledge to determine the sequence of how missions should be accomplished which saved daily man hours. Excellent organizational abilities along with excellent verbal and written communication skills. Excellent talent for executing and presenting ideas and solutions in a manner that captures attention and drives results. High-caliber professional with a history of success as a leader dedicated to improving performance and morale for large, complex organizations.
Timeline
Automotive Technician
Firestone Auto Care
07.2024 - 01.2025
Funding Representative
Extend Health
10.2022 - 03.2024
Customer Service Representative
Extend Health
10.2021 - 10.2022
Signals Intelligence Analyst (Military)
US Army Intelligence and Security Command
02.2015 - 07.2021
Semester of Education - undefined
Ferrum College
Semester of Education -
UNC Charlotte
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