Pedro Portugal-Guzman
Las Vegas
Summary
Dynamic, results-driven professional with a robust background in customer service, dedicated to delivering exceptional support and solutions to clients. Exceptional communication and organizational skills foster strong relationships and ensure customer satisfaction. Eager to leverage expertise in a challenging role that prioritizes service excellence. Authorized to work in the US for any employer, ready to contribute effectively from day one.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Technician
Sonny's Auto Repai
Henderson, NV
07.2025 - 09.2025
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Food Server
New York New York Hotel and Casino
Nevada
11.2024 - 04.2025
- Take food orders, Enter orders in POS, deliver drinks and accommodate guests with various items
- Delivered exceptional customer service in high-volume dining environments.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Food Runner
New York New York Hotel and Casino
Las Vegas, NV
12.2023 - 11.2024
- Bring food orders on food trays to proper tables and customers explain food orders other side work is also performed
Food Server
DAISHO SUSHI
Las Vegas, NV
06.2023 - 12.2023
- Take food and drink orders , seats guests, pour beer and mix cocktails ,assist guest with questions on the menu , run food orders, buss tables, cash out guests
Food Runner
Favorite Bistro @ the Linq
Las Vegas, NV
04.2021 - 05.2023
- Ensure guests have food orders and explain food plates to guests ,Expo , Garnish food orders
Food Runner
Golden Nugget Hotels & Casinos- Saltgrass Steakhouse
Las Vegas, NV
03.2020 - 03.2021
- Ensure guests have food and beverage orders and explain food plates to guests assist servers with multiple tasks
Food Runner/Busser
Relapse Therapy
Las Vegas, NV
02.2020 - 03.2020
- Run food and beverage items to tables in a timely manner explain to the guest what plate and beverage they are receiving reset tables with table settings clean and clear any plates from table assist server in any task to create a smooth and seamless flow in the front of house
General Laborer
AMC Concrete
Henderson, NV
01.2017 - 01.2020
- Dig trenches and footings cut concrete and shovel various holes were needed Take measurements for concrete forms hammer in stakes with sledge hammer
- To support concrete forms use wheelbarrow to move concrete and dirt and Other various labor tasks.
Installation/ delivery supervisor
Elena Bulatova fine art gallery
Las Vegas, NV
01.2016 - 01.2017
- Ensure that all art galleries are properly presentable for clients installation of art pieces, proper placement of sculptures and statues also make sure that all items that have been sold make there way to the correct client in good shape without damage daily deliveries in work van or trailer and various customer service situations.
Food Runner/ Busser
Wazuzu at WYn/Encore
Las Vegas, NV
01.2013 - 01.2015
- Ensure guests receive food and drink orders and inform guests of ingredients in the food order maintain dining area clean of food or cups welcome new guests to the restaurant and assist servers with any help needed.
Field Installation Supervisor
Designer Freight Co
Las Vegas, NV
01.2012 - 01.2013
- Warehousing, delivery rand COD, invoices, inventory control, professional art installations, professional light fixture installation, convention set up and break down, crate building, item prep for pallets, various construction related jobs, point of contact to clients and collecting payments, setting appointments.
Assistant-Pediatric Assistant
Absolute Dental
Las Vegas, NV
01.2011 - 01.2012
- Back office assistant, assist in various procedures, impressions for space maintainers, Dental X-rays, room breakdown, tray set-ups, coronal polish, pano x-rays, Ceph X-rays, Sterilization, and experience working with N02.
Dental assistant
Dentalville
Las Vegas, NV
01.2010 - 01.2011
- Patient seating, taking x-rays, entering treatment planar, tray set ups, sterilization, assist in RCT and EXT, composite and amalgam fillings, fabrication of temporary crowns.
Education
Certificate of completion - Dental assisting
High tech institute
Las Vegas, NV01.2010
Skills
- Dental Assisting
- Food service
- Restaurant experience
- Inventory control
- Leadership
- Dentrix
- Punctual
- Concrete Forming
- Amending Patient Records/ taking down notes
- Exceptional customer service skills
- Team management
- Natural Leader
- Medical Imaging
- Construction Laborer
- Invoice making
- Installation of art/ Light fixtures
- Taking food orders
- Computer efficient
- Customer service
- Assist oral surgery /pedo dentistry / endo
- POS
- Supervising experience
- Bilingual (English/Spanish)
- Infection Control Training
- Cash handling
- Warehouse Associate
- Sterilization
- Chairside Assisting
- Food runner / Busser Tasks
- Self motivated
- Drywall
- Carpentry
- Dependable
- Cash register
- Team Player
- Employee hour logging
- Serving
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Safety awareness
- Problem-solving
- Valid Driver's license
- Changing oil
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Parts replacement
- Fluid exchanges
Certification
- Food Handler Certification
- X-ray
- Drivers License
Languages
Spanish - Fluent
Timeline
Automotive Technician
Sonny's Auto Repai
07.2025 - 09.2025
Food Server
New York New York Hotel and Casino
11.2024 - 04.2025
Food Runner
New York New York Hotel and Casino
12.2023 - 11.2024
Food Server
DAISHO SUSHI
06.2023 - 12.2023
Food Runner
Favorite Bistro @ the Linq
04.2021 - 05.2023
Food Runner
Golden Nugget Hotels & Casinos- Saltgrass Steakhouse
03.2020 - 03.2021
Food Runner/Busser
Relapse Therapy
02.2020 - 03.2020
General Laborer
AMC Concrete
01.2017 - 01.2020
Installation/ delivery supervisor
Elena Bulatova fine art gallery
01.2016 - 01.2017
Food Runner/ Busser
Wazuzu at WYn/Encore
01.2013 - 01.2015
Field Installation Supervisor
Designer Freight Co
01.2012 - 01.2013
Assistant-Pediatric Assistant
Absolute Dental
01.2011 - 01.2012
Dental assistant
Dentalville
01.2010 - 01.2011
Certificate of completion - Dental assisting
High tech institute