Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Zenaida Jones

San Jose,CA

Summary

  • Strong industry knowledge and increasing career experience for 20 + years in all aspects of dental operations inclusive of sales / account management and new business development for dental products and small equipment as well as held roles as RDA.
  • Qualified Treatment Coordinator with strong background in managing patient care and treatment plans. Successfully facilitated seamless communication between patients, families, and medical teams to ensure comprehensive care. Demonstrated ability to coordinate schedules and maintain detailed patient records.

Overview

25
25
years of professional experience

Work History

Radiology Technician

Reveal Diagnostics
01.2024 - Current
  • Maintained high-quality images by regularly calibrating and adjusting radiologic equipment, ensuring optimal performance.
  • Efficiently managed inventory of supplies required for daily operations while identifying opportunities to reduce costs without compromising quality.
  • Provided compassionate care during difficult procedures such as biopsies or injections to ease patient anxiety levels.
  • Prevented equipment malfunctions through routine maintenance checks, ensuring uninterrupted service for patients.
  • Collaborated with a diverse team of healthcare professionals.
  • Enhanced patient care by efficiently performing diagnostic radiographic procedures and providing accurate imaging results.
  • Reduced patient waiting times by streamlining the scheduling process for radiology appointments and exams.
  • Streamlined workflow within the department by implementing efficient documentation practices for patient records and reports.
  • Increased patient satisfaction with thorough explanations of procedures and addressing any concerns or questions.
  • Ensured timely completion of daily tasks by effectively managing workload and prioritizing urgent cases as needed.
  • Adhered to all HIPAA regulations when handling patient information, maintaining strict confidentiality and ethical standards throughout the workplace.
  • Optimized patient positioning for precise image capture, resulting in higher quality diagnostic information for dentist.
  • Prepared and positioned patients for imaging procedures.
  • Repaired and troubleshot radiologic equipment.
  • Instructed patients on proper positioning for imaging.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.

Treatment Coordinator, Office Administrator

Dr. Randolph Miller, DMD
08.2023 - 09.2023
  • Check in patients/ out.
  • Collecting over the counter payments.
  • Insurance Verification.
  • Treatment planning.
  • Scanning documents into Dentrix.

Treatment Coordinator, Office Administrator

Silicone Valley Dental Center
05.2023 - 07.2023
  • Treatment Planning
  • Collection.
  • Insurance Billing
  • Worked aging reports.
  • Marketing.
  • Pre and post-op. instructions.
  • Scheduling appointments.
  • Followed up on unscheduled treatment.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

Orthodontic Treatment Coordinator

Western Dental and Orthodontics
10.2017 - 04.2023
  • Orthodontic Financial/Patient Care Coordinator and Insurance Biller:
  • I was hired on to two newly acquired Orthodontic Children's Specialty Center's.
  • Successfully met company goals, collected above 23% over the counter collection of monthly revenue and continued in building Orthodontic Practice from 1 to 11 days a month.
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Supported team members in maintaining an organized office environment that facilitated efficient workflow.
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
  • Contributed to practice growth through effective marketing strategies and maintaining positive relationships with referring dentists.
  • Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
  • Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
  • Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
  • Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
  • Prepared patient X-rays and images for review by dentist.
  • Billed various types of dental insurances, including Denti-cal and submitted pre-authorization.
  • Helped patients obtaining financials for treatment cases through various banks.
  • Worked on weekly and monthly reports, as in insurance aging, recall, unscheduled treatment.
  • Posted Insurance payments.
  • Posted services rendered.
  • Worked with various 3rd party financing companies, including setting up-house financing or collected in full.
  • Followed-up on orthodontic evaluations.
  • Scheduled appointments.
  • Provided great customer service, and on going communication with patients and doctors.
  • Scheduled and confirmed patient appointments.
  • Verified patient insurance eligibility and benefits.

Sales Representative

Old Floor Inc
02.2017 - 10.2018
  • Welcomed customers, provided excellent customer service in sales, guide them through the different types of floors, answer questions, created invoices, worked with manufacturers in placing orders, learned different types of floors.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Negotiated prices, terms of sales and service agreements.

Field Technical Advisor

Glidewell Laboratories
01.2017 - 05.2017
  • Develop, maintain and retain business in the assigned territory via onsite visits and phone calls.
  • Deliver orders, answer questions, make sales and educate them on our products.
  • Served as primary point of contact for triaging technical issues.
  • Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.

Treatment Coordinator

Pannu Dental Group
07.2016 - 01.2017
  • Treatment Plan Coordinator Insurance Biller:
  • Consult treatment plans and financials with patients.
  • Billed insurance claims to primary and secondary insurance companies.
  • Treatment planned for general doctors and a variety of specialty doctors.
  • Case presentation.
  • Coordinated Specialty Schedule.
  • Checked Insurance eligibility and breakdowns.
  • Scheduled and confirmed appointments.
  • Posted payments and insurance payments.
  • Worked 30,60 and 90 day aging insurance reports.
  • Posted payments.
  • Submitted pre-authorizations.
  • Manage and coordinate patient flow.
  • Collected patients copays.
  • Data entry.
  • Utilized dentrix software.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Delivered excellent patient experiences and direct care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Office Manager

Bay View Dental
01.2015 - 06.2016
  • Manager
  • Treatment Coordinator
  • Treatment planning.
  • Insurance billing.
  • Submit dental claims electronically.
  • Submitted pre-authorizations.
  • Posted accounts receivable.
  • Coordinated benefits.
  • Assisted doctor at times.
  • Took x-rays as needed back office support.
  • Scheduled appointments.
  • Marketing.
  • Manage and coordinate patient flow.
  • Collected patients copays.
  • Processed and posted payments.
  • Managed staff scheduling.
  • Hired and mentored new employees.
  • Processed mail.
  • Provided great customer service.
  • Utilized Dentrix Software.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Office Manager

Bay Dental Office
02.2014 - 12.2015
  • Managed Front and Back staff.
  • Insurance Billing.
  • Supply ordering.
  • Worked on account receivables.
  • Reconciled accounts.
  • Work on insurance aging report.
  • Coordinated staff schedules.
  • Successfully met monthly collections and production goal.
  • Assisted Dentist at times.
  • Processed payments.
  • Treatment and financial coordinator.
  • Took x-rays as needed.
  • Utilized Dentrix Software.

Office Administrator

Apple Dental Practice
10.2012 - 11.2013
  • Welcome patients and take preliminary information:
  • Provided excellent customer service.
  • Record all patient information in database.
  • Schedule, reschedule and cancel appointments.
  • Followed up on unscheduled treatment.
  • Ensure that charges and payments are posted appropriately.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Insurance billing.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Account receivables.
  • Reconciled account files and produced monthly reports.
  • Reconciled accounts.
  • Manage and coordinate patient flow.
  • Treatment plan for the general and oral surgeon.
  • Take and verify patients' insurance verification.
  • Go over financial arrangements.
  • Coordinate specialty schedules.
  • Responding to office emails.
  • Experience with Dentrix, Zoc Doc.
  • Assisting general and specialty as needed.
  • Daily balancing and closing.
  • In charge of specialty schedule.
  • Successfully met monthly specialty goals.
  • Utilized Dentrix Software.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Northern California Sales Representative

Dental Health Products, Inc
01.2011 - 11.2011
  • Created a sales tracking report utilized by the Purchasing Department to determine customer's product demand, which streamlined the ordering process and inventory management.
  • Built relationships with vendors and became familiar with policies, procedures and costs for ordering products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Cold called on dental offices to establish new accounts as well as serviced existing accounts.
  • Successfully negotiated sales.
  • Followed up on potential customers.
  • Partnered with company managers to plan sales strategy.
  • Answered customer questions and addressed problems.
  • Built close relationships with manufacturers, vendors and doctors.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Participated in trade shows and demonstrations and conferences to network and generate leads.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Northern California Sales Account Manager / Dealer Rep

Pearson Dental Supply Company
06.2006 - 01.2011
  • Successfully managed over 150 active accounts and grew sales to over one million consecutively.
  • Maintained positive relationships with dentists, office staff, and vendors.
  • Serviced key accounts representing a wide range of dental products.
  • Provided product training to customers.
  • Attended trade shows and demonstrated a wide range of dental products.
  • Consistently maintained high volume sales generation through business development skills.
  • Cold called on dental offices to establish new accounts as well as serviced existing accounts.
  • Developed relationships with manufacture representatives and increased product knowledge.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Managed portfolio of 150 accounts totaling average of 1 million in yearly sales.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Organized joint sales calls with current customers and outside vendors.
  • Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
  • Created sales contacts with on- and off-premise accounts.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Orthodontic Supervisor

Smile Care Family Dentistry
05.2003 - 09.2005
  • Met with patients/parents requiring treatment went over financial arrangements.
  • Supervised/ran four Bay Area Orthodontic offices. Supported company goals.
  • Successfully collected in office above 25% of monthly revenue.
  • Consistently met monthly sales goals.
  • Supervised a team of six Registered Dental Assistants and ensured smooth patient flow.
  • Reconciled accounts, verified insurance, and scheduled appointments; provided excellent skills in problem solving, great communication with doctors, staff and customers.
  • Trained new hires in QSI, a data software.
  • Coordinated schedules and assigned team members' shifts.
  • Opened and closed office.
  • Trained, developed, and supervised employees.
  • Collected and posted payments.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Evaluated customer needs and feedback to drive product and service improvements.

Registered Dental Assistant - Lead

Children's Dental Center and Big People Too
07.2002 - 12.2003
  • Assisted general and pediatric dentist.
  • Took x-rays.
  • Prepared dental materials: cements, amalgam, composite, and impression materials.
  • Promptly follow all instructions from the dentist dealing with patient comfort.
  • Provided compassionate care to patients and education.
  • Gave pre and post-op instructions -patient care.
  • Performed coronal polishing, fabricated temporary crowns and bridges / bleaching trays, suture removal, sterilization, assisted in orthodontic procedures, placed periodontal dressing assisted in crown and bridge.
  • Charting, tray setups, and scheduling appointments.
  • Utilized Eaglesoft database.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Successfully assisted dentist by performing six-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Typed patient data into computer system (QSI) while following privacy laws and maintaining high-level accuracy.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Scheduled and confirmed patient appointments.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Insurance Billing Supervisor

Interdent
06.2000 - 07.2002
  • Supported central billing office responsible for collections and billing for seven dental offices.
  • Worked with insurance companies as well as patients to expedite daily billing and reconcile accounts.
  • Researched outstanding claims and successfully collected on claims exceeding more than 120 days.
  • Trained employees on insurance billing procedures, as well as supervised team.
  • Established strong relationships with healthcare providers, fostering open communication channels for claim resolution discussions.
  • . Coordinated closely with finance departments by reconciling accounts receivable balances regularly, ensuring accurate financial reporting across both functions.
  • Managed a high-performing insurance billing team, providing guidance, mentoring, and professional development opportunities.
  • Reviewed billing problems, researched issues, and resolved concerns.

Education

Associate's degree - Dental Assisting

Bryman Institute
San Jose, CA
04.1989

High school diploma -

William C. Overfelt High School
San Jose, CA
06.1984

Skills

  • Office experience
  • Dental assisting
  • Upselling
  • Management
  • Negotiation
  • Communication skills
  • Retail sales
  • Lead generation
  • Chairside Assisting
  • Cold calling
  • Office management
  • Direct sales
  • Account reconciliation
  • Supervising experience
  • Eaglesoft
  • Administrative experience
  • Account management
  • Sales
  • Marketing
  • Data Entry
  • Procurement
  • Accounts receivable
  • Accounts Payable
  • Research
  • Spanish
  • Computer skills
  • Insurance verification
  • Mentoring
  • Leadership
  • Outside sales
  • Customer service
  • English
  • Dental Receptionist
  • Dental office experience
  • Inventory control
  • Pricing
  • Business development
  • Front desk
  • Product demos
  • B2B sales
  • Bilingual
  • Dentrix
  • Anatomy
  • Problem-solving abilities
  • Multitasking
  • Patient care
  • Excellent communication
  • Caring and compassionate
  • Adaptability and flexibility
  • Detail-oriented
  • Customer service expertise
  • Certified in CPR/AED
  • Relationship building
  • Patient support
  • Self motivation
  • Analytical thinking
  • Appointment scheduling
  • Professionalism
  • Interpersonal communication
  • Procedure explanation
  • Continuous improvement
  • Adaptability
  • Professional demeanor

Certification

  • Registered Dental Assistant
  • CPR Certification
  • X-Ray Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Sales skills, Proficient, 07/01/21
  • Influencing and negotiating with customers, Proficient, 09/01/22
  • Management & leadership skills: Impact & influence, Proficient, 09/01/22
  • Work style: Reliability, Proficient, 01/01/23
  • Medical receptionist skills, Proficient, 05/01/23
  • Medical billing, Proficient, 09/01/22
  • Inside sales, Proficient, 09/01/21
  • Outside sales, Proficient, 09/01/22
  • Customer focus & orientation, Proficient, 06/01/21
  • Customer service, Proficient, 10/01/22
  • Spreadsheets with Microsoft Excel, Proficient, 05/01/23
  • Administrative assistant/receptionist, Proficient, 03/01/23
  • Marketing, Proficient, 11/01/22
  • Attention to detail, Proficient, 11/01/22
  • Project timeline management, Proficient, 05/01/23

Timeline

Radiology Technician

Reveal Diagnostics
01.2024 - Current

Treatment Coordinator, Office Administrator

Dr. Randolph Miller, DMD
08.2023 - 09.2023

Treatment Coordinator, Office Administrator

Silicone Valley Dental Center
05.2023 - 07.2023

Orthodontic Treatment Coordinator

Western Dental and Orthodontics
10.2017 - 04.2023

Sales Representative

Old Floor Inc
02.2017 - 10.2018

Field Technical Advisor

Glidewell Laboratories
01.2017 - 05.2017

Treatment Coordinator

Pannu Dental Group
07.2016 - 01.2017

Office Manager

Bay View Dental
01.2015 - 06.2016

Office Manager

Bay Dental Office
02.2014 - 12.2015

Office Administrator

Apple Dental Practice
10.2012 - 11.2013

Northern California Sales Representative

Dental Health Products, Inc
01.2011 - 11.2011

Northern California Sales Account Manager / Dealer Rep

Pearson Dental Supply Company
06.2006 - 01.2011

Orthodontic Supervisor

Smile Care Family Dentistry
05.2003 - 09.2005

Registered Dental Assistant - Lead

Children's Dental Center and Big People Too
07.2002 - 12.2003

Insurance Billing Supervisor

Interdent
06.2000 - 07.2002

High school diploma -

William C. Overfelt High School

Associate's degree - Dental Assisting

Bryman Institute

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Zenaida Jones