Ameerah Cook

• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Hosted fundraising events for various charities to boost brand awareness and community engagement.

• Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Adhered to federal and state compliance guidelines relative to retail mortgage lending.
• Performed daily maintenance of loan applicant database.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
• Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
• Provided expert financial advice on mortgage and both educational and personal loans.
• Researched insurance information and flood certificates.
• Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
• Spent ample time with each applicant to break down complex information into terms that easy to understand.
• Identified valuable solutions for customers with credit problems.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
• Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
• Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.

Originated Loans for the community in Waldorf Maryland.

Assisted with first time home-buyer programs.

Teamed up with realtors and taught first time homebuyer’s classes to gain clients and their confidence in our company.

Closed an average of 8 deals a month which was more than 2.5 million in purchase money business.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.
• Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
• Submitted loan applications to underwriter for verification and recommendation.
• Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
• Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.

Originated loans for first time homebuyers.

Responded to leads from H&R Block Tax Services and turned them into buyers.

Strategically walked first time homebuyers through the process of home ownership.

Qualified New Homebuyer's for Down Payment Assistance Programs (DPA’s) .

Coordinated with realtors throughout the buying process.

Preferred lender for Keller Williams

Attended Closings and Signings for the completion of the purchases.

Top Producer with an average of closing 75% of the deals in my pipeline each month. (I.E. 7 out of 10 deals in my pipeline would come to fruition)