Ameetra Thrower
LAVEEN,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated JP Morgan Chase professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Closing Process Manager & Closing Coverage Spec.
JPMorgan Chase
Phoenix, AZ
12.2009 - 08.2022
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Identified and resolved problems through root cause analysis and research.
- Maintained database systems to track and analyze operational data.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reviewed and validated details of loan applications and closing documentation.
- Reviewed and analyzed systems functions and reporting processes for accuracy.
Digital Ser Spec III/Mtg Loan Processor I
Bank Of America
Las Vegas, NV
09.2012 - 05.2015
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Personal Banker/Mtg Loan Processor II
Wells Fargo & Company
Las Vegas, NV
03.2009 - 09.2012
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed deposits, withdrawals and ACH transfers accurately.
- Presented new and additional products and services to existing customers.
- Activated new accounts and issued customer identification numbers.
- Tracked and processed customer account requests and applications.
- Cross-sold bank products and services to meet customer needs and provide options.
- Reconciled customer accounts and balanced daily transactions.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
Certificate of Completion - Business Administration And Management
American Computer Institute
Las Vegas, NV06.1994
Certificate of Completion - Business Management
Century Business College
Las Vegas, NV06.1992
Skills
- Excellent Communication
- Attention to Detail
- Active Listening
- Coaching and Mentoring
- Dependable and Responsible
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Training and Development
- Organization and Time Management
- Problem-Solving
- Team Communication
Timeline
Digital Ser Spec III/Mtg Loan Processor I
Bank Of America
09.2012 - 05.2015
Closing Process Manager & Closing Coverage Spec.
JPMorgan Chase
12.2009 - 08.2022
Personal Banker/Mtg Loan Processor II
Wells Fargo & Company
03.2009 - 09.2012
Certificate of Completion - Business Administration And Management
American Computer Institute
Certificate of Completion - Business Management
Century Business College
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