Amelia Allen
Mobile,AL
Summary
Highly motivated and skilled professional seeking a position within a dynamic high growth organization that welcomes dedication, initiative, and eagerness to learn. Result-driven with over 20 years of customer service experience in addition to over 15 years of administrative, data analysis, and quality assurance experience. Proactive and reliable with a detail-oriented and organized nature that is also demonstrated in communications, interpersonal and presentation skills.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Seasonal Benefit Counselor
Aon
10.2021 - Current
- Build a rapport with clients of varies backgrounds while providing assistance, guidance and patience due to length of calls.
- Assist clients from different companies with understanding and making their medical and voluntary benefit elections.
- Explain and enroll clients in core and voluntary benefits including health and life insurance.
- Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.
- Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
- Transfer clients to different departments as needed for assistance.
Delivery Fulfillment Partner
Amazon
Theodore, Alabama
08.2020 - Current
- Sort and scan packages
- Oversee product loading to keep items balanced, work efficient and items secure for safe delivery
- Update reports to account for outgoing deliveries
- Foster positive working relationships with drivers
- Dispatch workers to direct to packages to appropriate rock
Housekeeping Supervisor
PCH Hotels And Resorts
Mobile, Alabama
01.2019 - 09.2020
- Effectively handled guest complaints.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed Director of Housekeeping duties as needed.
Senior Administrative Reporting Specialist
Sears Holdings
Mobile, AL
06.2006 - 09.2018
- Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
- Leveraged applications and tools to analyze data, compile and visualize historical information.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Established on-going relationships with vendors.
- Maintained Commercial Service Representative role as needed to support the business.
COMMERCIAL SALES SERVICE REPRESENTATIVE
Sears Holdings
Mobile, Alabama
06.1994 - 08.2018
- Assisted business customers through telephone, email, fax and chat to resolve issues.
- Listened attentively to provide solutions and recommendations to each customer.
- Provided friendly and professional service while building a rapport with the customer.
- Researched and updated files accurately.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
Education
Bachelor of Science - Business Administration And Management
University of South Alabama
08.1994 - 12.2004
Skills
Organization and Time Management
MS Office
Excellent Communication
Customer Service
Multitasking Abilities
Willingness to Learn
Positive Attitude
Timeline
Seasonal Benefit Counselor
Aon
10.2021 - Current
Delivery Fulfillment Partner
Amazon
08.2020 - Current
Housekeeping Supervisor
PCH Hotels And Resorts
01.2019 - 09.2020
Senior Administrative Reporting Specialist
Sears Holdings
06.2006 - 09.2018
Bachelor of Science - Business Administration And Management
University of South Alabama
08.1994 - 12.2004
COMMERCIAL SALES SERVICE REPRESENTATIVE
Sears Holdings
06.1994 - 08.2018