Elias Guerra
Weslaco
Summary
Dynamic Benefit Counselor with a proven track record at Alight Solutions, adept at educating employees on benefits options and navigating open enrollment procedures. Skilled in developing relationships and preparing reports, I streamline communication and enhance service delivery, ensuring compliance and satisfaction while supporting retirees in their transition to retirement.
Overview
29
29
years of professional experience
Work History
Benefit Counselor/ Seasonal
Alight Solutions
07.2018 - 11.2024
- Assisted clients in understanding benefits options and enrollment processes.
- Provided support during benefit orientation sessions to enhance employee knowledge.
- Maintained accurate records of client interactions and benefit selections.
- Collaborated with team members to address client inquiries effectively.
- Educated employees on eligibility requirements for various benefit programs.
- Provided comprehensive support to retirees, ensuring smooth transitions from active employment into retirement status regarding their benefits options.
- Explained advantages and limitations of different benefit programs and policies.
- Assisted employees in navigating open enrollment periods, providing guidance on plan selection and changes.
Benefit Counselor/Seasonal
Univers Workplace Solutions
07.2010 - 12.2018
- Provided guidance on benefits enrollment processes, ensuring compliance with company policies and regulations.
- Conducted individual consultations to assess employee needs and recommend suitable benefit options.
- Developed and delivered training sessions for employees on navigating benefits programs effectively.
- Streamlined communication between employees and benefits providers to enhance service delivery.
- Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
- Answered questions and built interest with friendly and knowledgeable support.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Provided comprehensive support to retirees, ensuring smooth transitions from active employment into retirement status regarding their benefits options.
- Assisted employees in navigating open enrollment periods, providing guidance on plan selection and changes.
Branch Manager
Enterprise Rent-A-Car
03.2005 - 10.2011
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Managed staff recruitment, training, and performance evaluations to foster team development.
- Analyzed financial reports to drive budgetary decisions and improve profitability.
- Cultivated relationships with key clients to promote business growth and retention strategies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Probation Officer
Hidalgo County Texas
04.1996 - 08.2005
- Supervised offender compliance with probation conditions, ensuring adherence to legal requirements.
- Conducted regular assessments of probationers' progress, identifying needs for intervention and support.
- Developed and implemented individualized rehabilitation plans to promote successful reintegration into the community.
- Collaborated with law enforcement and social services to coordinate resources for probationer support.
- Monitored case files and maintained accurate documentation of interactions and progress reports.
- Maintained compliance with all legal statutes, policies and procedures.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Wrote progress reports and testified under oath at court hearings.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
- Supervised offenders to reduce risk to community.
Education
Bachelor of Science - Criminal Justice
University Of Texas Pan American
Edinburg, TX05-1994
High School Diploma -
Lyford High School
Lyford, TX05-1984
Skills
- Researching issues
- Developing relationships
- Paperwork processing
- Networking skills
- Preparing reports
- Developing solutions
- Benefits tracking
- Open enrollment procedures
Timeline
Benefit Counselor/ Seasonal
Alight Solutions
07.2018 - 11.2024
Benefit Counselor/Seasonal
Univers Workplace Solutions
07.2010 - 12.2018
Branch Manager
Enterprise Rent-A-Car
03.2005 - 10.2011
Probation Officer
Hidalgo County Texas
04.1996 - 08.2005
Bachelor of Science - Criminal Justice
University Of Texas Pan American
High School Diploma -
Lyford High School
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