FRANCISCO GIL
Chicago,IL
Summary
Seasoned leader with over 15 years of experience in retail management, renowned for resolving problems and enhancing customer satisfaction. Organized and dependable, with a proven ability to manage multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges, leveraging interpersonal, time management, and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
VA Benefits Counselor
Veterans Affairs
Chicago, IL
02.2023 - Current
- Assisted with two “Special Projects”
- - Package manager review team
- - Outbound tracked item campaign
- Provide guidance to veterans, their dependents, and beneficiaries on a range of VA and non-VA benefits, including compensation, pensions, health care, education, home loans, and more.
- Explained VA benefit determinations and appeal decisions in detail, ensuring a clear understanding of applicable regulations, claim processes, and available resources.
- Assisted with various federal and state programs, including Social Security, vocational rehabilitation, life insurance, burial benefits, and domestic relations assistance.
- Drafted and sent technical correspondence addressing veterans' inquiries and providing detailed benefit information and representation rights.
- Interpreted and applied legal regulations and administrative policies to specific benefit claims, offering personalized guidance.
- Coordinated with specialized outreach programs, such as Women’s Veterans, Minority Veterans, Homeless Veterans, and Aging Veterans.
- Investigated and resolved issues related to benefit claims, including delays or errors.
- Managed the processing of claims and appeals to ensure accurate and timely benefit delivery.
Summer Support Teacher
Boone Elementary
06.2023 - 07.2023
- Taught 6th grade Reading and Math for English Language Learners and New Refugees.
- Administered online programs like Imagine Learning, Readers Plus, Sound Reading, and Math 180.
- Provided differentiated instruction and support.
Flight Attendant
Spirit Airlines
Chicago, IL
12.2018 - 01.2023
- Provide safe, reliable customer service, ensuring on-time arrivals.
- Lead, direct, and assist Spirit team members and guests.
- Ensure the safety and comfort of guests while delivering exemplary service.
- Offer pre-flight, in-flight, and post-flight briefings.
- Aid guests with inquiries and assist with overhead luggage.
- Sell and serve snacks and beverages onboard.
- Perform pre-flight checks on emergency equipment and monitor for potential hazards.
- Demonstrate use of emergency equipment and procedures.
- Provide leadership during emergencies, including aircraft evacuations, first aid, and flight delays.
- Maintain compliance with Federal Aviation Regulations and Spirit policies.
Customer Service Representative & Assistant Manager
Whole Foods Market
Miami, FL
10.2016 - 07.2018
- Achievements:
- - 2017 Leadership Training Graduate
- - Outstanding Customer Service Award recipient
- - Mentored team members to front-end supervisor roles
- - Boosted morale through positive reinforcement and excellent customer service
- - Collaborated on inventory organization and supply flow
- Responsibilities:
- - Trained and coached team members
- - Managed quality control and customer flow
- - Ensured compliance with corporate policies
- - Addressed guest issues and maintained communication with leadership
Spanish Teacher
CHICAGO PUBLIC SCHOOLS — Multicultural Academy of Scholarship
08.2015 - 08.2016
- Taught Spanish I-IV to 9th-12th graders, including Heritage and Non-Heritage learners.
- Created and administered pre- and post-assessments.
- Participated in the Senior Level Committee.
- Designed unit and lesson plans.
- Facilitated restorative conversations.
- Led the Photography Club and assisted the Prom Committee.
Spanish Teacher
Lake View High School
08.2012 - 06.2015
- Taught Spanish I-IV to 9th-12th graders, including Heritage and Non-Heritage learners.
- Designed assessments and participated in school committees.
- Facilitated restorative conversations.
Customer Service Representative & Front End Supervisor
Whole Foods Market
Chicago, IL
05.2009 - 12.2011
- Achievements:
- - Promoted to Front End Supervisor
- - Recognized for outstanding customer service
- - Positive Reinforcement Trainer
- Responsibilities:
- - Supervised 100+ team members
- - Managed customer service operations, quality control, and staff coaching
Bakery Manager & Assistant Grocery Manager
Jewel-Osco
Chicago, IL
02.2001 - 01.2007
- Achievements:
- - Received 100% Customer Service Awards
- - Completed management training programs
- - Organized stores to corporate standards
- Responsibilities:
- - Trained and coached employees
- - Managed payroll and scheduling
- - Handled product ordering and inventory
Education
Bachelor of Arts - Education, Spanish
Northeastern Illinois University
Chicago, IL01.2011
Skills
- Researching issues
- Developing relationships
- Paperwork processing
- Networking skills
Certification
- Type 10 (Special) K-12 Spanish
- Type 29 Transitional Bilingual Education Certificate
Timeline
Summer Support Teacher
Boone Elementary
06.2023 - 07.2023
VA Benefits Counselor
Veterans Affairs
02.2023 - Current
Flight Attendant
Spirit Airlines
12.2018 - 01.2023
Customer Service Representative & Assistant Manager
Whole Foods Market
10.2016 - 07.2018
Spanish Teacher
CHICAGO PUBLIC SCHOOLS — Multicultural Academy of Scholarship
08.2015 - 08.2016
Spanish Teacher
Lake View High School
08.2012 - 06.2015
Customer Service Representative & Front End Supervisor
Whole Foods Market
05.2009 - 12.2011
Bakery Manager & Assistant Grocery Manager
Jewel-Osco
02.2001 - 01.2007
Bachelor of Arts - Education, Spanish
Northeastern Illinois University