Summary
Overview
Work History
Education
Skills
Certification
Timeline
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FRANCISCO GIL

Chicago,IL

Summary

Seasoned leader with over 15 years of experience in retail management, renowned for resolving problems and enhancing customer satisfaction. Organized and dependable, with a proven ability to manage multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges, leveraging interpersonal, time management, and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

VA Benefits Counselor

Veterans Affairs
02.2023 - Current
  • Assisted with two “Special Projects”
  • - Package manager review team
  • - Outbound tracked item campaign
  • Provide guidance to veterans, their dependents, and beneficiaries on a range of VA and non-VA benefits, including compensation, pensions, health care, education, home loans, and more.
  • Explained VA benefit determinations and appeal decisions in detail, ensuring a clear understanding of applicable regulations, claim processes, and available resources.
  • Assisted with various federal and state programs, including Social Security, vocational rehabilitation, life insurance, burial benefits, and domestic relations assistance.
  • Drafted and sent technical correspondence addressing veterans' inquiries and providing detailed benefit information and representation rights.
  • Interpreted and applied legal regulations and administrative policies to specific benefit claims, offering personalized guidance.
  • Coordinated with specialized outreach programs, such as Women’s Veterans, Minority Veterans, Homeless Veterans, and Aging Veterans.
  • Investigated and resolved issues related to benefit claims, including delays or errors.
  • Managed the processing of claims and appeals to ensure accurate and timely benefit delivery.

Summer Support Teacher

Boone Elementary
06.2023 - 07.2023
  • Taught 6th grade Reading and Math for English Language Learners and New Refugees.
  • Administered online programs like Imagine Learning, Readers Plus, Sound Reading, and Math 180.
  • Provided differentiated instruction and support.

Flight Attendant

Spirit Airlines
12.2018 - 01.2023
  • Provide safe, reliable customer service, ensuring on-time arrivals.
  • Lead, direct, and assist Spirit team members and guests.
  • Ensure the safety and comfort of guests while delivering exemplary service.
  • Offer pre-flight, in-flight, and post-flight briefings.
  • Aid guests with inquiries and assist with overhead luggage.
  • Sell and serve snacks and beverages onboard.
  • Perform pre-flight checks on emergency equipment and monitor for potential hazards.
  • Demonstrate use of emergency equipment and procedures.
  • Provide leadership during emergencies, including aircraft evacuations, first aid, and flight delays.
  • Maintain compliance with Federal Aviation Regulations and Spirit policies.

Customer Service Representative & Assistant Manager

Whole Foods Market
10.2016 - 07.2018
  • Achievements:
  • - 2017 Leadership Training Graduate
  • - Outstanding Customer Service Award recipient
  • - Mentored team members to front-end supervisor roles
  • - Boosted morale through positive reinforcement and excellent customer service
  • - Collaborated on inventory organization and supply flow
  • Responsibilities:
  • - Trained and coached team members
  • - Managed quality control and customer flow
  • - Ensured compliance with corporate policies
  • - Addressed guest issues and maintained communication with leadership

Spanish Teacher

CHICAGO PUBLIC SCHOOLS — Multicultural Academy of Scholarship
08.2015 - 08.2016
  • Taught Spanish I-IV to 9th-12th graders, including Heritage and Non-Heritage learners.
  • Created and administered pre- and post-assessments.
  • Participated in the Senior Level Committee.
  • Designed unit and lesson plans.
  • Facilitated restorative conversations.
  • Led the Photography Club and assisted the Prom Committee.

Spanish Teacher

Lake View High School
08.2012 - 06.2015
  • Taught Spanish I-IV to 9th-12th graders, including Heritage and Non-Heritage learners.
  • Designed assessments and participated in school committees.
  • Facilitated restorative conversations.

Customer Service Representative & Front End Supervisor

Whole Foods Market
05.2009 - 12.2011
  • Achievements:
  • - Promoted to Front End Supervisor
  • - Recognized for outstanding customer service
  • - Positive Reinforcement Trainer
  • Responsibilities:
  • - Supervised 100+ team members
  • - Managed customer service operations, quality control, and staff coaching

Bakery Manager & Assistant Grocery Manager

Jewel-Osco
02.2001 - 01.2007
  • Achievements:
  • - Received 100% Customer Service Awards
  • - Completed management training programs
  • - Organized stores to corporate standards
  • Responsibilities:
  • - Trained and coached employees
  • - Managed payroll and scheduling
  • - Handled product ordering and inventory

Education

Bachelor of Arts - Education, Spanish

Northeastern Illinois University
Chicago, IL
01.2011

Skills

  • Researching issues
  • Developing relationships
  • Paperwork processing
  • Networking skills

Certification

  • Type 10 (Special) K-12 Spanish
  • Type 29 Transitional Bilingual Education Certificate

Timeline

Summer Support Teacher

Boone Elementary
06.2023 - 07.2023

VA Benefits Counselor

Veterans Affairs
02.2023 - Current

Flight Attendant

Spirit Airlines
12.2018 - 01.2023

Customer Service Representative & Assistant Manager

Whole Foods Market
10.2016 - 07.2018

Spanish Teacher

CHICAGO PUBLIC SCHOOLS — Multicultural Academy of Scholarship
08.2015 - 08.2016

Spanish Teacher

Lake View High School
08.2012 - 06.2015

Customer Service Representative & Front End Supervisor

Whole Foods Market
05.2009 - 12.2011

Bakery Manager & Assistant Grocery Manager

Jewel-Osco
02.2001 - 01.2007

Bachelor of Arts - Education, Spanish

Northeastern Illinois University

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