Kristi Landry
Metairie,LA
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Counselor
Mercer
10.2023 - Current
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Answered questions and built interest with friendly and knowledgeable support.
- Reviewed, evaluated and modeled benefit trends.
- Collected and modeled data on, Auto and homeowners trends in benefits programs.
Inbound call center Representative
Humana
01.2022 - Current
- Handled confidential customer information in a positive, highly ethical, and professional manner
- Employed strong call control skills to keep productivity high and handle more than 50 calls each day
- Worked via phone, email, and remote chat services to offer the highest quality of customer service
- Documented call interactions in the system to track needs, implement solutions, and follow up on requirements
- Met and exceeded daily service quality and performance goals.
General Manager
Advance Auto
01.2015 - 01.2020
- Monitored team member performance, conducting evaluations and recommending promotions
- Developed employee strengths to improve engagement and remain competitive
- Reinforced training and upheld company-wide service and brand quality standards
- Built high performing teams and worked collaboratively to drive change initiatives within the organization
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Oversaw talent recruitment, onboarding, and training
- Implemented process improvements to streamline workflow and reduce costs.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05.2001
Skills
- Employee Counseling
- Managing enrollments
- Explaining policies
- Coding invoices
- Developing relationships
- Developing solutions
- Benefits understanding
- Networking skills
- Paperwork Processing
- Organizational Systems
- Researching issues
- Open enrollment procedures
References
Available upon request
Certification
CPR cetcertification
Timeline
Benefits Counselor
Mercer
10.2023 - Current
Inbound call center Representative
Humana
01.2022 - Current
General Manager
Advance Auto
01.2015 - 01.2020
High School Diploma -
East Jefferson High School
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