Aaron Conover
Jersey City,New Jersey
Summary
Knowledgeable Benefits Counselor bringing 10+ years of related experience. Adept at counseling employees and collaborating with employers. Excellent organizational, problem-solving, and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Counselor
GEM Enrollments
Orangeburg, NY
04.2022 - Current
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
- Provided subject matter expertise on eligibility, coverage and other benefits matters.
- Collected documents and checked applications for completeness before submission.
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
- Currently handling 10-12 appointments per day.
Benefits Counselor
Platinum Enrollments (PES)
Ridgefield Park, NJ
02.2020 - 04.2022
- Provided detailed information about the benefits and limitations of different policies and programs.
- Educated and advised employees on group health plans and voluntary benefits.
- Provided excellent service and attention to customers through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Health & Benefits Insurance Service Representative
Automatic Data Processing, Inc, ADP
Florham Park, NJ
10.2017 - 01.2020
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Services Health & Benefits policies for small business owners.
- Answered benefits questions, submitting plan changes, processing amendments, retrieving essential documents/forms, and assistance with appeals when appropriate.
- Acted as advocate for employer disputes with insurance carriers when appropriate.
- Received and processed new hire and life event enrollments via the carrier portal or by contacting the carrier by phone and email.
Benefits Service Representative
Conduent HR Services
Secaucus, NJ
04.2013 - 10.2017
- Direct point of contact for PWC employees and answered all questions pertaining to health benefit, 401(k) retirement benefits, and pension benefits in a call center environment.
- Responded to inquiries and complaints via telephone and online chat using standard scripts and procedures.
- Communicates appropriate options for resolution in a timely manner.
- Scheduled work to ensure accrate phone coverage; monitored priority of calls, and shifted escalated calls to assure resolution to problems.
- Recognized by management for providing exceptional customer service.
- Frequently handled additional tasks and projects as requested.
Education
Psychology
University of Phoenix
Phoenix, AZ06.2025
Skills
- Explaining Policies
- Researching Issues
- Benefits Understanding
- Employee Counseling
- New Employee Enrollment
- ADP Workforce Now
- Benefits Administration
- Documentation and Reporting
Certification
Licensed in Health & Life in 30 states.
Timeline
Benefits Counselor
GEM Enrollments
04.2022 - Current
Benefits Counselor
Platinum Enrollments (PES)
02.2020 - 04.2022
Health & Benefits Insurance Service Representative
Automatic Data Processing, Inc, ADP
10.2017 - 01.2020
Benefits Service Representative
Conduent HR Services
04.2013 - 10.2017
Psychology
University of Phoenix