Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron Conover

Jersey City,New Jersey

Summary

Knowledgeable Benefits Counselor bringing 10+ years of related experience. Adept at counseling employees and collaborating with employers. Excellent organizational, problem-solving, and multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Benefits Counselor

GEM Enrollments
04.2022 - Current
  • Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
  • Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
  • Provided subject matter expertise on eligibility, coverage and other benefits matters.
  • Collected documents and checked applications for completeness before submission.
  • Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
  • Currently handling 10-12 appointments per day.

Benefits Counselor

Platinum Enrollments (PES)
02.2020 - 04.2022
  • Provided detailed information about the benefits and limitations of different policies and programs.
  • Educated and advised employees on group health plans and voluntary benefits.
  • Provided excellent service and attention to customers through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Health & Benefits Insurance Service Representative

Automatic Data Processing, Inc, ADP
10.2017 - 01.2020
  • Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
  • Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
  • Services Health & Benefits policies for small business owners.
  • Answered benefits questions, submitting plan changes, processing amendments, retrieving essential documents/forms, and assistance with appeals when appropriate.
  • Acted as advocate for employer disputes with insurance carriers when appropriate.
  • Received and processed new hire and life event enrollments via the carrier portal or by contacting the carrier by phone and email.

Benefits Service Representative

Conduent HR Services
04.2013 - 10.2017
  • Direct point of contact for PWC employees and answered all questions pertaining to health benefit, 401(k) retirement benefits, and pension benefits in a call center environment.
  • Responded to inquiries and complaints via telephone and online chat using standard scripts and procedures.
  • Communicates appropriate options for resolution in a timely manner.
  • Scheduled work to ensure accrate phone coverage; monitored priority of calls, and shifted escalated calls to assure resolution to problems.
  • Recognized by management for providing exceptional customer service.
  • Frequently handled additional tasks and projects as requested.



Education

Psychology

University of Phoenix
Phoenix, AZ
06.2025

Skills

  • Explaining Policies
  • Researching Issues
  • Benefits Understanding
  • Employee Counseling
  • New Employee Enrollment
  • ADP Workforce Now
  • Benefits Administration
  • Documentation and Reporting

Certification

Licensed in Health & Life in 30 states.

Timeline

Benefits Counselor

GEM Enrollments
04.2022 - Current

Benefits Counselor

Platinum Enrollments (PES)
02.2020 - 04.2022

Health & Benefits Insurance Service Representative

Automatic Data Processing, Inc, ADP
10.2017 - 01.2020

Benefits Service Representative

Conduent HR Services
04.2013 - 10.2017

Psychology

University of Phoenix

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Aaron Conover