Amelia Bailey
Chattanooga,TN
Summary
Dedicated server with a track record of enhancing customer satisfaction at Pastaria By Niche through expert order management and exceptional guest engagement. Skilled in allergy awareness and wine service, consistently maintaining professional appearance while boosting revenue through suggestive selling. Demonstrated ability to handle large parties and resolve complaints, ensuring a positive casual-fine dining experience. Looking to work toward fine dining.
Overview
7
7
years of professional experience
Work History
Server/ Host/Server Assistant/ ToGo Server
Pastaria By Niche
11.2019 - 07.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served and managed parties of over 20 guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
- Placed and assembled To-Go orders (over the phone and online orders).
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained a 1 minute greet time.
Server
Cracker Barrell
07.2019 - 11.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Professor Bailey's Pimento Cheese
05.2017 - 11.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Recommended complementary purchases to customers, increasing revenue.
Education
In Progress -
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma -
The Academy At Old Cockrill
Nashville, TN05.2020
Skills
- Table Setting
- Food inspection
- Order Management
- Beverage Preparation
- Guest Engagement
- Suggestive Selling
- Table setting knowledge
- Allergy awareness
- Wine service
- Professional Appearance
- Order Accuracy
Timeline
Server/ Host/Server Assistant/ ToGo Server
Pastaria By Niche
11.2019 - 07.2024
Server
Cracker Barrell
07.2019 - 11.2019
Sales Associate
Professor Bailey's Pimento Cheese
05.2017 - 11.2017
In Progress -
The University of Tennessee - Chattanooga
High School Diploma -
The Academy At Old Cockrill
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