Amelia Bango-McClung
Los Angeles,CA
Summary
Accomplished Service Industry & Customer Service worker recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in time management, communication, organization, customer service, and diligence.
Overview
9
9
years of professional experience
Work History
Shift Lead/Barista
Lil'East Coffee, Lil'Cans & Bottles
Los Angeles, California
01.2024 - Current
- Trained new team members on drink preparation, point of sale system, daily tasks, cleaning, and customer service
- Supervised daily tasks to maintain high standards for coffee and pastry preparation
- Resolved customer complaints promptly to ensure satisfaction and maintain a positive experience
- Built rapport with customers, fostering a welcoming environment that encouraged repeat visits
- Monitored inventory levels to support organization and ensure smooth operations
Customer Experience Team Lead
Compass Experience Labs
Columbus, Ohio
09.2020 - 04.2023
- Maintained customer satisfaction by addressing needs, resolving concerns, and following up to ensure resolution is satisfactory
- Provided fast, friendly service to enhance customer experience
- Compiled customer feedback and escalated key issues and trends to management for strategic improvement
- Conducted weekly one-on-one meetings with customer service agents to review performance and align on metrics and customer satisfaction
Cashier/Prep Manager
Spak Brothers
Pittsburgh, Pennsylvania
11.2017 - 09.2020
- Processed customer transactions
- Managed cash register operations and balanced cash drawers daily
- Maintained cleanliness and organization
- Assessed daily prep needs for service
- Prepared all dough, sauces, vegetables, and meats
Education
High School Diploma -
Linworth Alternative Program
Columbus, OH05-2011
Skills
- Customer service
- Organizational skills
- Time management
- Attention to detail
- Problem-solving
- Effective communication
Timeline
Shift Lead/Barista
Lil'East Coffee, Lil'Cans & Bottles
01.2024 - Current
Customer Experience Team Lead
Compass Experience Labs
09.2020 - 04.2023
Cashier/Prep Manager
Spak Brothers
11.2017 - 09.2020
High School Diploma -
Linworth Alternative Program