Amelia Collins
808 Summerchase Dr,GA
Summary
Dynamic and detail-oriented professional with extensive experience in the food and beverage industry, notably at Starbucks Coffee Company. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Skilled in cash handling and maintaining high standards of cleanliness, ensuring efficient operations and a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Duluth, GA
08.2022 - Current
- Crafted high-quality beverages following precise recipes and customer preferences.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Operated espresso machines and brewing equipment with proficiency and attention to detail.
- Assisted in training new baristas on product knowledge and preparation techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
FOH Lead
Eggs Up Grill
Holly Springs, GA
05.2021 - 01.2022
- Oversaw front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and best practices.
- Managed daily staff schedules to optimize coverage during peak hours.
- Implemented process improvements to enhance operational efficiency.
- Resolved guest complaints promptly to maintain customer satisfaction.
- Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
Server
Sidelines Grille
Holly Springs, GA
01.2018 - 06.2019
- Crafted high-quality beverages following precise recipes and customer preferences.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Operated espresso machines and brewing equipment with proficiency and attention to detail.
- Assisted in training new baristas on product knowledge and preparation techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Outback Steakhouse
Canton, GA
10.2020 - 02.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took and processed food and drink orders using POS system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area and service stations.
Server/Bartender
Taco Mac
Canton, GA
06.2019 - 10.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Opportunities For Learning
Duarte, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Safe food handling practices
Timeline
Barista
STARBUCKS COFFEE COMPANY
08.2022 - Current
FOH Lead
Eggs Up Grill
05.2021 - 01.2022
Server
Outback Steakhouse
10.2020 - 02.2021
Server/Bartender
Taco Mac
06.2019 - 10.2020
Server
Sidelines Grille
01.2018 - 06.2019
High School Diploma -
Opportunities For Learning