Amelia Devereaux

• Marketing & Social Media Management:

Develop and execute social media campaigns on platforms including Instagram, Facebook, and Reels to enhance brand visibility and engagement in line with company goals

• Package Management & Auditing:

Log, track, and perform regular audits on resident packages to ensure secure handling and timely delivery.

• Resident Support & Communication:

Provide exceptional customer service by assisting residents via phone, text, and email to address inquiries and resolve issues promptly.

Monitor and respond to emails and voicemails to ensure a high level of customer satisfaction and timely communication.

• Office & Facility Management:

Oversee daily opening and closing responsibilities, ensuring the cleanliness and upkeep of the leasing office, clubhouse, and amenities.

• Tours & Leasing:

Conduct property tours for prospective residents, providing comprehensive information and answering questions to facilitate leasing decisions and close sales

Follow up with lead pools via phone and email to convert prospects into leases.

• Community Engagement & Event Planning:

Plan, coordinate, and execute community events to foster resident engagement and strengthen community ties.

• Achieved Leasing Success:

Contributed to a 100% pre-lease rate in just under two months at Lark Oxford by effectively driving lead conversion and resident satisfaction.

• Bartender & General Manager:

Mastered bartending skills, delivering high-quality service in a fast-paced environment while managing all aspects of daily operations.

• Operations Management

Oversaw daily operations, ensuring efficient workflow, exceptional service, and a high standard of cleanliness in both kitchen and bar areas;

Managed inventory, kept product offerings up to date, and ensured consistent quality across all menu items and service.

Developed and implemented strategies to increase sales and profitability.

Ensured that each day could be flexible allowing me to tackle each task with the energy and attitude to ensure we remained successfully moving towards long term business goals.

• Menu Development & Refinement:

Expanded cocktail menu and curated an enhanced draft beer selection, contributing to overall menu updates and improvements.

• Team Leadership & Staff Coordination:

Led, trained, and motivated a team of bartenders to deliver top-tier service and uphold operational standards.

Managed staff scheduling and communicated regularly with owners to streamline operations and ensure alignment with business goals.

• Vendor & Supplier Relations:

Built and maintained strong relationships with key vendors, including beer distributors, liquor representatives, and food suppliers to ensure consistent product availability and quality.

• Marketing & Community Engagement:

Leveraged social media and event planning to boost business visibility and drive customer engagement, directly contributing to increased revenue.

Cultivated relationships with local businesses and organizations, including the Oxford High School golf team, to foster quality community partnerships.

• Membership & Client Base Growth:

Increased membership by 30%, successfully attracting local community members, fraternities, and other groups, expanding the customer base and boosting repeat business through effective sales initiatives and campaigns.

Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• Resident Support & Safety:

Served as the first point of contact for dorm residents, their families, and visitors, ensuring a welcoming and safe living environment. Responded to inquiries regarding residency, dorm issues, and domestic disturbances in close collaboration with the University Police Department.

• Problem-Solving & Communication:

Handled a variety of resident concerns, including maintenance issues and interpersonal conflicts, with professionalism and care. Built strong relationships with residents while ensuring timely resolution of issues to foster a positive community atmosphere.

• Administrative & Organizational Support:

Managed front desk operations, including answering phone calls, responding to emails, and assisting with administrative tasks, maintaining a smooth operation within the University Housing office.

• Role Development & Promotion:

Started as a runner at 16, quickly promoted to kitchen line expeditor, ensuring food quality and accuracy on every order. Also excelled in to-go and hostess roles, providing efficient customer service.

• Customer Experience & Service Excellence:

Became a server at 18, focusing on providing exceptional one-on-one communication with guests. Consistently ranked at the top of server leaderboards based on guest feedback ratings, ensuring each guest's experience was top-notch.

• Teamwork & Multi-Role Flexibility:

Adapted to different roles, including prep cook during summer months, to support kitchen operations. Worked collaboratively with team members to maintain efficiency and customer satisfaction in a fast-paced environment.