Amelia Dula
Orlando,FL
Summary
Culinary and Customer Service professional seeking a role as a baking and pastry business associate using my diverse skills in pastry arts, customer relationship management experience, and critical thinking agility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service and Engagement Advocate
Target
04.2020 - Current
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learning and maintaining in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Analyzing customers' issues and complaints and initiated corrective actions.
- Working effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeting each customer and solved all issues and complaints via face-to-face, or on phone.
Baker
Linege Coffee Roasting and Bakery
07.2023 - 01.2024
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Education
Associate of Science - Baking And Pastry Management
Valencia College
Orlando, FL05.2024
Associate of Arts - Early Childhood Special Education
Valencia College
Orlando, FL12.2021
Skills
- Customer Relationship Management
- Team Contribution
- Critical Thinking
- Peer Relationships
- Time Management Skills
- Team Goals
- Guest Inquiries
- Staff Training
- Active Listening
Baking Skills
- Understanding of Mise en Place.
- Clear Team Communication.
- Attention to Detail.
- Good Hand-Eye Coordination.
- Patience
- Kitchen Equipment
Certification
Baking and Pastry Technical Certificate
The Gastronomy and Culture of Italy
Timeline
Baker
Linege Coffee Roasting and Bakery
07.2023 - 01.2024
Service and Engagement Advocate
Target
04.2020 - Current
Associate of Science - Baking And Pastry Management
Valencia College
Associate of Arts - Early Childhood Special Education
Valencia College