Amelia Eller
Paramount,CA
Summary
Dynamic retail professional with extensive experience at The Walt Disney Company, excelling in customer service and cash handling. Proven ability to enhance customer engagement and resolve conflicts effectively, contributing to a positive shopping experience. Recognized for reliability and teamwork, consistently achieving high customer satisfaction ratings.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate
The Walt Disney Company
Anaheim, CA
12.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in training new hosts on operational procedures.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout flow.
- Contributed to maintaining cleanliness and organization of the sales floor to promote a welcoming environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Front Desk Receptionist
Alta Loma Optometry
Rancho Cucamonga, CA
12.2007 - 06.2009
- Greeted and checked in patients, ensuring a welcoming environment.
- Assisted with billing inquiries, providing clear information to patients.
- Coordinated communication between patients and optometrists for seamless service delivery.
- Handled incoming calls with professionalism, directing inquiries to appropriate staff members.
- Processed insurance claims efficiently, reducing processing errors and delays.
- Maintained front desk organization, contributing to overall office efficiency and professionalism.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Retail Associate
Target
Chino Hills, CA
07.2001 - 12.2001
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in training new hosts on operational procedures.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout flow.
- Contributed to maintaining cleanliness and organization of the sales floor to promote a welcoming environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Certified Nursing Assistant
Claremont Manor Retirement Community
Claremont, CA
11.2003 - 12.2003
- Scheduled appointments using practice management software, optimizing daily operations.
- Assisted residents with daily activities, promoting independence and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to residents, enhancing quality of life.
- Implemented safety measures to ensure resident comfort and prevent accidents.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Education
Associate of Science - Graphic And Digital Design
The Art Institute of Los Angeles
Santa Monica, CA01.2016
High School Diploma -
Montclair High School
Montclair, CA06.2002
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Time management
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Relationship building
- Professional appearance
- POS system operations
- Conflict resolution
- Customer needs assessment
Timeline
Retail Sales Associate
The Walt Disney Company
12.2023 - Current
Front Desk Receptionist
Alta Loma Optometry
12.2007 - 06.2009
Certified Nursing Assistant
Claremont Manor Retirement Community
11.2003 - 12.2003
Retail Associate
Target
07.2001 - 12.2001
Associate of Science - Graphic And Digital Design
The Art Institute of Los Angeles
High School Diploma -
Montclair High School