Amelia Fuston
Williamsburg,KY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
CSR/SME Team Leader
Senture
London , KY
06.2021 - Current
- Participated in team meetings or training sessions when necessary.
- Mentored new and junior team members.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled customer inquiries and complaints in a timely manner.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, outbound call, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
Education
Some College (No Degree) - Nursing Practice
Somerset Community College
Somerset, KYGED -
Whitley County High School
Williamsburg, KYSkills
- Call handling
- Service scripting
- Effective communication
- Time management
- Conflict resolution
- Training mentorship
- Customer focus
- Complaint handling
- Positive and professional
- Call escalation
Accomplishments
- I was offered and accepted the role of SME (Subject Matter Expert) in February 2024 due to great quality, adherence, and attendance as an MSC and continued that great quality, adherence, and attendance on through my SME role.
References
References available upon request.
Timeline
CSR/SME Team Leader
Senture
06.2021 - Current
Some College (No Degree) - Nursing Practice
Somerset Community College
GED -
Whitley County High School