Amelia Garcia
Kennedale,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager and Property Manager
Thrive Marketing Agency - Northern Shore, LLC
11.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep businesses operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- I oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reported to senior management on organizational performance and progress toward goals.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Improved safety procedures to promote employee well-being and safety and protect the company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated them to other team members.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- I oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants, and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments, and improving overall revenue generation.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities are attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Administered operations to handle the needs of more than 24 tenants across 15 property units, commercial and residential.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Update property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Delivered an emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional, industry, and government organizations.
Council Assistant
The City Of Arlington Txeas
09.2022 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- I worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted the manager in all aspects of business operations.
- Safeguard sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep the office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar, and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
- Organized resources, records, and personnel to accomplish aggressive targets.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times are due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Developed and implemented strategies to streamline office operations.
- Offered technical support and troubleshooting issues to enhance office productivity.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Facilitated smooth project execution by managing deadlines, resource allocation, and progress updates.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- I collected and input timesheet data into an automated accounting system and processed labor corrections.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Updated database of contacts and resources for company-wide distribution.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- I followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edit documents for accuracy and grammar.
- I volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial, and service-related functions.
- Opened and properly distributed incoming mail to promote quicker responses to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT, and marketing departments.
Coordinator II, Special Programs
The University Of Texas At Arlington
07.2016 - 08.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Handled incoming and outgoing shipping and receiving activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Managed company schedule to coordinate calendar and arrange travel.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries for staff.
- I oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Kept a high average for performance evaluations.
- Organized meetings for executives and coordinated the availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Managed the supervisor's itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Trained team members on new hotel services and products to support promotional efforts.
- Completed bi-weekly payroll for 41 contracted instructors.
Director of Operations
Mansfield Area Chamber Of Commerce
11.2012 - 06.2016
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- I oversaw the oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducting regular audits.
- Monitored and coordinated workflows to optimize resources.
- Led cross-functional teams for successful project completion, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Drive revenue growth through the identification of new market opportunities and the expansion of existing product and service offerings.
- Spearheaded the implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events, and fostering a positive company image.
- Assisted in recruiting, hiring, and training team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs, negotiated, and closed profitable projects with a high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
No Degree - Medical Assistant Certificate
Sanford Brown Institute - Houston
Houston, TX05.2008
Skills
- Office Management
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Bookkeeping
- Inventory Control
- Operations Management
- Supply Management
- Documentation and control
- Policy Implementation
- Workflow Optimization
- Expense Reporting
- Event Coordinator
- Compliance Monitoring
- Technical Support
- Data retrieval systems
- Presentation Design
- Scheduling and Coordinating
- MS Office
- Decision-Making
- Customer Relationship Management
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Customer Service
Software Testing
I am proficient in Microsoft Office Suite, Adobe Creative Cloud, Apple software, and CRM software.
Additional Information
I am familiar with the Philippine dialects of Tagalog and Visayan. I can understand Vietnamese.
Languages
Vietnamese
Elementary
Timeline
Office Manager and Property Manager
Thrive Marketing Agency - Northern Shore, LLC
11.2023 - Current
Council Assistant
The City Of Arlington Txeas
09.2022 - 10.2023
Coordinator II, Special Programs
The University Of Texas At Arlington
07.2016 - 08.2022
Director of Operations
Mansfield Area Chamber Of Commerce
11.2012 - 06.2016
No Degree - Medical Assistant Certificate
Sanford Brown Institute - Houston
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