Amelia Graham
Albany,NY
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
Albany, NY
12.2024 - Current
- Delivered exceptional customer service, enhancing overall dining experience and guest satisfaction.
- Trained new staff on front-of-house procedures, fostering teamwork and operational consistency. Even 1 team lead.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and high-quality service standards.
- Resolved customer complaints promptly, contributing to positive feedback and repeat business.
- Implemented workflow improvements that streamlined service processes, reducing wait times for guests.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Canvasser
David Soares Campaign
Albany, NY
09.2024 - 11.2024
- Grade 12
- 16 Hrs/Week
- Going out from house to house to get peoples support for David Soares in the upcoming 2024 election.
Camp Counselor
VBS (Victory Christian Church)
Albany, NY
07.2022 - 08.2024
- Grade 9, 10, 11
- 20 Hrs/Week
- I love working with kids.
Concession
Menands, NY
Menands, NY
03.2022 - 10.2022
- Grade 9
Education
Bachelor - Psychology
University At Albany
Albany, NYBachelor of Science - Student
Shaker High School
Latham, NY06.2025
Skills
- Exhibited a proactive approach to responsibilities, ensuring timely completion and excellence
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Fostered a cooperative environment to support collective goals and project success
- Applied analytical skills to identify and resolve complex issues, supporting team objectives
- Developed creative concepts to enhance visual storytelling and expression
- Provided nail care and design services to enhance client satisfaction and appearance
Athletic Achievement
- Mar 2022 - Jan 2024
- Track and Field
- Grade 9, 10, 11
Timeline
Front of House Employee
Chic-Fil-A
12.2024 - Current
Canvasser
David Soares Campaign
09.2024 - 11.2024
Camp Counselor
VBS (Victory Christian Church)
07.2022 - 08.2024
Concession
Menands, NY
03.2022 - 10.2022
Bachelor - Psychology
University At Albany
Bachelor of Science - Student
Shaker High School