MARIAH M BROWN
Rockwall,TX
Summary
Assisted patrons by providing attentive beverage service and addressing needs promptly. Delivered friendly service in foodservice environments, receiving positive feedback from customers. Memorized drink orders accurately to fulfill requests efficiently. Supported high-end hospitality as a bottle server in nightlife settings. Offered knowledgeable recommendations on mixology and wine varietals to enhance guest experiences. Promoted drinks and food items effectively while maintaining rapport with clientele. Contributed to increased repeat business through consistent positive interactions. Provided several years of experience in delivering prompt service to customers. Recommended personalized menu options and managed closing duties effectively. Operated POS systems and adhered to food safety regulations. Maintained professionalism in fast-paced service environments. Took accurate orders systematically to ensure customer satisfaction and team success. Cleared and reset tables quickly, restocked supplies, and cleaned spills as needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Tailgaters
09.2024 - Current
- Oversaw bar operations to guarantee efficient service delivery and compliance with established standards.
- Guided and developed junior bartenders in cocktail preparation and customer engagement strategies.
- Designed innovative beverage menus that elevated customer satisfaction.
- Oversaw inventory control processes, optimizing stock levels to minimize waste.
- Ensured adherence to health and safety regulations in a dynamic work environment.
- Partnered with management to strategize and implement promotional events that enhanced foot traffic and increased revenue.
- Addressed customer complaints promptly to enhance guest satisfaction and loyalty.
- Addressed customer complaints with urgency and professionalism to uphold strong business-client relationships.
- Maintained comprehensive inventories and communicated ordering requirements for liquor, beer, wine, and bar supplies.
- Facilitated training for new bartenders on company policies, drink recipes, and customer service best practices.
Server
Brass Tap
04.2024 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Bottle Server
Lena on Technology
07.2023 - 01.2024
- Greeted guests and provided friendly and focused service
- Recorded or memorized drink orders and delivered all items with efficiency and accuracy
- Monitored guest drink levels and proactively provided refills
- Sell bottles
Cocktail Server
Hyatt Centric the Woodlands
12.2021 - 12.2022
- Collected cash payments, provided accurate change, calculated tips, and balanced cash tills at the end of the shift.
- Assisted bartenders and barbacks with refilling ice, transferring beer kegs, and restocking bottles.
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation.
- Food orders and ringing them up in the POS system.
- Serve alcoholic or non-alcoholic drinks.
- Work quickly to handle a high volume of customers.
- Handle money, such as tips and credit cards, with accuracy and care.
Bottle Server
Plush Night Club
09.2018 - 12.2018
- Greeted guests and provided friendly and focused service
- Recorded or memorized drink orders and delivered all items with efficiency and accuracy
- Monitored guest drink levels and proactively provided refills
- Responsible for selling bottles to high-end clients giving them the VIP treatment
- Making recommendations, provide accurate bills
- Serving food and drinks in a timely manner
Education
Associate business & Science - Business Administration
Remington College
Dallas, TX01.2019
Skills
- Led the development of innovative menu presentations that elevated dining experiences Oversaw the coordination of menu design and layout to align with brand standards Guided team in implementing effective presentation techniques to attract customers
- Managed equipment operation to support seamless production processes
- Oversaw daily operations of hospitality services to enhance guest satisfaction Coordinated with team members to streamline accommodation processes and improve efficiency Developed training materials for new staff to ensure consistent service delivery
- Managed cash transactions and reconciled daily financial records to support operational efficiency
- Oversaw daily food service operations to maintain high standards of quality and customer satisfaction Trained and mentored new staff to foster a collaborative and efficient work environment Implemented best practices for food safety and sanitation compliance
- Leveraged strong communication skills to effectively promote additional products and services, driving customer satisfaction
- Oversaw food inspection processes to uphold safety standards and regulatory compliance Coordinated with staff to implement corrective actions for identified food safety issues Led training sessions on best practices for food handling and sanitation
- Oversaw beverage preparation to enhance customer satisfaction and operational efficiency
- Oversaw table setting arrangements for various events, ensuring alignment with client specifications Coordinated with staff to maintain high standards of cleanliness and organization in dining spaces Enhanced guest satisfaction by creating inviting dining environments
- Led initiatives to improve guest engagement strategies, resulting in increased satisfaction Managed team efforts to streamline event coordination, enhancing guest experiences Developed and implemented training programs to elevate team performance in guest services
- Implemented rigorous food safety protocols to protect consumer health and prevent contamination
- Oversaw table turnover processes to enhance guest satisfaction and operational efficiency Coordinated with kitchen and service staff to ensure timely service and cleanliness Fostered a welcoming environment through attentive table management
- Oversaw food delivery operations to enhance customer satisfaction Collaborated with kitchen and service teams to streamline order fulfillment Implemented best practices for maintaining a clean and efficient dining environment
- Oversaw supply replenishment processes to optimize inventory management Coordinated with team members to streamline restocking efforts Enhanced operational efficiency through effective supply chain support
- Oversaw food delivery operations to ensure timely and efficient service Coordinated with team members to optimize delivery routes and enhance customer satisfaction Implemented best practices to improve overall service quality
- Established criteria for service prioritization to ensure timely response to customer needs
- Oversaw daily operations of wine and food service, ensuring high standards of quality and customer satisfaction Trained and mentored staff to enhance service delivery and operational efficiency Developed strategies to improve service processes and guest engagement
- Utilized extensive menu knowledge to enhance customer dining experiences and facilitate informed choices
- Streamlined order management operations to enhance efficiency and accuracy in processing
- Maintained a professional appearance to foster a positive organizational culture
- Oversaw guest seating arrangements to enhance event flow Coordinated with event planners to create effective seating strategies Managed guest interactions to foster a welcoming atmosphere
- Oversaw table setting arrangements for various events to enhance guest experiences Coordinated with staff to ensure timely setup and adherence to event themes Managed inventory of tableware and supplies to optimize efficiency
- Orchestrated comprehensive food station setup to enhance guest experience and streamline operations
- Enhanced customer satisfaction through proactive support and effective problem-solving strategies
- Managed cash handling operations to maintain financial integrity and security
- Managed high-volume dining settings to enhance guest experiences and streamline service processes
- Utilized sales expertise to identify market opportunities and develop strategic solutions for clients
- Exhibited a proactive approach to responsibilities, ensuring timely completion and excellence in performance
Middleinitial
M B
Certification
Esthetician License
Women's Boutique Owner
Eyelash License
Timeline
Head Bartender
Tailgaters
09.2024 - Current
Server
Brass Tap
04.2024 - 09.2024
Bottle Server
Lena on Technology
07.2023 - 01.2024
Cocktail Server
Hyatt Centric the Woodlands
12.2021 - 12.2022
Bottle Server
Plush Night Club
09.2018 - 12.2018
Associate business & Science - Business Administration
Remington College