Amelia Guynes
Hot Springs,AR
Summary
Detail-oriented Customer Service Professional experienced in money management and cash handling. Delivered exceptional customer satisfaction through efficient service and effective communication in high-pressure retail environments. Maintained speed and accuracy while operating POS systems and fostering positive customer interactions.
Overview
19
19
years of professional experience
Work History
Cashier
In-Laws Cajun Specialties
Iowa, Louisiana
08.2024 - 04.2025
- Greeted customers and processed cashier transactions for Cajun specialty orders
- Operated cash register accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
- Answered customer questions about menu items and daily specials
- Packaged takeout orders with care for restaurant customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept checkout area clean and stocked with bags, cups, and supplies
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Communicated food requests clearly to kitchen staff and service team
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Personalized service for each customer to enhance satisfaction and foster loyalty.
- Personalized service for each customer to enhance satisfaction and foster loyalty.
House Chef
Sage Oak of Lake Charles
Lake Charles, LA
12.2023 - 04.2024
- Prepped, prepared, plated, three meals, desserts included, daily for 12-16 house residents.
- Fostered a positive work environment for staff and residents through effective communication.
- Used superior food safety practices in preparation & storage.
- Prepared ingredients for daily menu items and kitchen service
- Monitored food temperatures and held items safely during service
- Maintained clean workstations, equipment, and sanitation standards
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated, and labeled food items for organized storage to ensure safety and freshness.
- Collaborated with wait staff to ensure timely meal delivery to residents.
- Verified accuracy of completed orders for correct quantity and quality.
Sales Manager/ Key Cashier
Dance Biz
Lake Charles, LA
08.2018 - 12.2023
- Coordinated inventory management through product ordering and cycle counts.
- Handled various tendered transactions.
- Processed customer payments efficiently at point of sale.
- Supported customers in-store, by phone, and via email to enhance service experience.
Comissioned Pastry Chef
Sweet Shenanigans
Lake Charles, LA
11.2005 - 07.2022
- Weighed ingredients in accordance with recipes.
- Frosted and decorated cakes, cupcakes, pastries, and cookies to enhance visual appeal and customer satisfaction.
- Maintained highest product quality standards, ensuring special order items met customer specifications.
- Displayed positive and friendly attitude to our customers and fellow team members, maintaining an overall first-rate client experience.
Instructor
Painting with a Twist
Lake Charles, LA
10.2015 - 06.2018
- Taught basic skills of mixing colors and techniques to clients of all ages.
- Guided clients through each painting process to enhance their experience.
- Provided step-by-step instructions to enhance client understanding for each painting.
- Prepared classroom environment to facilitate effective learning. with supplies, cleaned studio before and after classes.
- Devise instructions for each painting so the class is finished on time and clients have the best experience possible.
- Supported instructors in class delivery and trained new employees to maintain teaching quality.
Education
High school or equivalent - General Studies
St. Louis Catholic High School
Lake Charles, LAOther - Culinary Arts
Louisiana Technical College Sowela Campus
Lake Charles, LASkills
- Point of sale
- Cash handling
- Payment processing
- Register operation
- Customer service
- Customer complaint resolution
- Attention to detail
- Inventory management
- Clear communication
- Attention to detail
- Promotional strategies
- Adaptability and flexibility
ADDITIONAL INFORMATION
References available upon request.
Timeline
Cashier
In-Laws Cajun Specialties
08.2024 - 04.2025
House Chef
Sage Oak of Lake Charles
12.2023 - 04.2024
Sales Manager/ Key Cashier
Dance Biz
08.2018 - 12.2023
Instructor
Painting with a Twist
10.2015 - 06.2018
Comissioned Pastry Chef
Sweet Shenanigans
11.2005 - 07.2022
High school or equivalent - General Studies
St. Louis Catholic High School
Other - Culinary Arts
Louisiana Technical College Sowela Campus