Amelia Hendrikson
Janesville,WI
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Applebee's Grill + Bar
Janesville, Wisconsin
11.2022 - Current
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Provided take-out services to customers who preferred to dine offsite.
- Checked food quality regularly before serving it to customers.
- Adhered to all health code regulations when handling food items or beverages.
- Performed opening and closing duties such as counting money, organizing supplies.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Guest Attendant
Culvers
Janesville, Wisconsin
07.2021 - 06.2022
- Organized food orders and ensured accuracy of items served to customers.
- Performed light cleaning duties such as vacuuming, mopping floors, dusting surfaces.
- Conducted regular inspections of restrooms to ensure they were clean and stocked with supplies.
- Delivered food to guests in a timely manner while following safety protocols.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted with the setup and breakdown of the dining area before and after service hours.
Education
Associate of Science -
University of Wisconsin - Whitewater
Whitewater, WI05-2026
High School Diploma -
Joseph A Craig High School
Janesville, WI05-2024
Skills
- Professional Appearance
- Menu knowledge
- Strong Work Ethic
- Phone Etiquette
- Money Handling
- Greeting guests
- Building rapport
- Point of sale systems
- Social Perceptiveness
- Team Collaboration
- Guest Relations
- Payment Processing
- Complaint Handling
- Order Taking
Timeline
Front of House Employee
Applebee's Grill + Bar
11.2022 - Current
Guest Attendant
Culvers
07.2021 - 06.2022
Associate of Science -
University of Wisconsin - Whitewater
High School Diploma -
Joseph A Craig High School