Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Amelia Hoover

Boynton Beach,FL

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations, addressing guest requests and complaints, food running, assisting in event planning,assisting servers and food running. Energetic and punctual individual committed to highest quality of service.

Overview

3
3
years of professional experience

Work History

Head Hostess/Restaurant Lead

Hive Bakery and Cafe
West Palm Beach, FL
08.2023 - Current
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Trained new staff on proper hosting procedures and policies.
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Resolved customer complaints swiftly and professionally when needed.
  • Responded promptly to requests from servers or other staff members.
  • Recorded accurate inventory counts of beverages, condiments and other supplies.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Collaborated with clients to identify their goals and expectations from the event.

Head Hostess

Riggins Crab House
Lake Worth, FL
05.2021 - 03.2023
  • Stayed attentive to server availability and table turnover to quickly seat guests
  • Monitored dining area to assess server capacity and estimate wait times
  • Answered telephone to provide dining information and take reservations
  • Collected reservation information and took togo orders.

Hostess

Toms Place
Boynton Beach, FL
08.2018
  • Greeted incoming guests to escort to the assigned dining area and present menus
  • Responding appropriately to customer complaints, bringing major issues to the attention of the manager on duty
  • Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.

Education

High School Diploma -

Atlantic Community High School
05-2023

Some College (No Degree) -

Florida Atlantic University
Boca Raton, FL

Skills

  • Front of house management
  • Communication
  • Time management
  • Photoshop
  • Adobe lightroom
  • POS
  • Microsoft word
  • Powerpoint
  • Bilingual
  • Menu Memorization
  • Strong Leadership

Languages

  • English
  • Basic level Spanish

Projects

Chemo Kits - Chemotherapy bags for patients, A project I developed over during covid-19 in 20202 that allowed Chemotherapy patients to have the necessary items they needed. This relieved their stress of having to pack these items for themselves.

Timeline

Head Hostess/Restaurant Lead

Hive Bakery and Cafe
08.2023 - Current

Head Hostess

Riggins Crab House
05.2021 - 03.2023

Hostess

Toms Place
08.2018

High School Diploma -

Atlantic Community High School

Some College (No Degree) -

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Amelia Hoover