Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amelia Horshok

Brooklyn,NY

Summary

Accomplished retail and management professional with extensive experience in operations management, customer relations, and team leadership. Skilled in visual merchandising, event planning, and driving business growth. Passionate about cultivating high-performing teams and enhancing customer experiences.

Overview

16
16
years of professional experience

Work History

Store Manager (SoHo) / Assistant Store Manager

Parachute Home
03.2023 - Current
  • Promoted to Store Manager (SoHo) in January 2025, leading daily operations, team development, and customer engagement
  • Foster a culture of accountability, collaboration, and innovation, setting a positive example for all employees
  • Build strong customer relationships, enhancing community engagement and brand loyalty
  • Support recruitment, hiring, and training of new employees
  • Oversee store layout and merchandising, ensuring optimal product presentation for seasonal collections and special events
  • Achieve and exceed KPIs, maximizing Net Promoter Score (NPS) and sales performance
  • Assist the inventory team in streamlining processes and improving controls
  • Organized and executed a Mother's Day pop-up event, increasing brand awareness and community outreach

Experiential Retail Manager

Catbird NYC
04.2022 - 03.2023
  • Led staff meetings to communicate key initiatives, address challenges, and foster collaboration
  • Provided technical troubleshooting and operational support, ensuring smooth retail operations
  • Assisted in new hire orientation and training, promoting employee engagement and development
  • Managed a month-long pop-up store in Los Angeles, overseeing all aspects of build-out, pricing, merchandising, and staffing

Store Manager

Brooklyn Vintage Company
04.2021 - 03.2022
  • Led store operations, including customer service, sales strategies, and employee training
  • Conducted staff meetings and training sessions to improve team performance
  • Assisted customers with product selection and styling advice to drive sales

FT Spa Director

Nancy Taylor Day Spa & Aveda Salon
04.2020 - 03.2021
  • Managed daily spa operations, including HR functions such as hiring, training, and scheduling
  • Oversaw payroll, inventory, and financial reporting
  • Coordinated appointments and events, ensuring exceptional customer service

FT Design Advisor

One Kings Lane
02.2019 - 03.2020
  • Assisted in the opening of the flagship store, integrating interior design expertise into customer purchasing decisions
  • Stayed up to date with industry trends and visual merchandising strategies

FT Skincare Specialist

Credo Beauty
07.2017 - 01.2019
  • Part of the opening team for the NYC store, specializing in natural skincare and makeup consultation
  • Continued education on organic and clean beauty trends to better assist clients

East Coast Educator

OSEA Malibu
10.2015 - 07.2017
  • Traveled across the East Coast and Texas for staff training on OSEA's product line
  • Conducted in-store events and product demonstrations to enhance brand awareness

Assistant Store Manager

Altar'd State
01.2015 - 08.2015
  • Oversaw store operations, hiring, and training
  • Supported a new store opening in Pittsburgh, PA, leading recruitment and merchandising
  • Analyzed sales reports to guide business strategies and improve store performance

Store Manager

Everyday Indulgence
08.2009 - 07.2013
  • Managed vendor relationships, inventory purchasing, and employee training
  • Attended market events in NYC and Atlanta to curate product selections
  • Organized trunk shows and promotional events, increasing sales and brand visibility

Education

Bachelor of Arts - Interdisciplinary Studies, Visual Merchandising

University of Alabama
Tuscaloosa, AL
10.2012

Skills

  • Strategic Planning & Execution
  • Customer Service & Relationship Management
  • Event Planning & Management
  • Visual & Retail Merchandising
  • Team Leadership & Training
  • Inventory Management
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Additional Information

Freelance Floral Designer, Passionate about continuous learning in retail management, customer engagement strategies, and leadership development

Timeline

Store Manager (SoHo) / Assistant Store Manager

Parachute Home
03.2023 - Current

Experiential Retail Manager

Catbird NYC
04.2022 - 03.2023

Store Manager

Brooklyn Vintage Company
04.2021 - 03.2022

FT Spa Director

Nancy Taylor Day Spa & Aveda Salon
04.2020 - 03.2021

FT Design Advisor

One Kings Lane
02.2019 - 03.2020

FT Skincare Specialist

Credo Beauty
07.2017 - 01.2019

East Coast Educator

OSEA Malibu
10.2015 - 07.2017

Assistant Store Manager

Altar'd State
01.2015 - 08.2015

Store Manager

Everyday Indulgence
08.2009 - 07.2013

Bachelor of Arts - Interdisciplinary Studies, Visual Merchandising

University of Alabama
Amelia Horshok