Casandra Diaz
Summary
Dynamic and results-driven professional with a passion for building relationships based on both team and customer trust. Proven track record in sales, customer satisfaction, and team guidance with strong leadership and communication skills. Adept at team organization, enhancing workforce development, and adhering to established protocols. Committed to building lasting relationships and a loyal client base.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Sun And Ski Sports
04.2022 - 05.2025
- Developed workforce schedules aligned with store coverage needs and team availability
- Oversaw manager and team efficiency
- Was responsible for recruitment and onboarding
- Built team competency to operate at full potential focusing on store profitability and customer service
- Supported individual development for career advancement
- Communicated policies transparently and ensured consistent enforcement
- Mentored managers in effective team leadership strategies and leading high-performing teams
- Managed store expenses
- Initiated and tracked store maintenance and supply requests
- Collaborated with upper management to optimize store performance
- Built performance-based reports to evaluate store proficiency and identify areas for improvement
- Created nightly reports and statements to track daily transactions
Operations Manager
Sun And Ski Sports
04.2021 - 04.2022
- Monitored inventory by tracking incoming and outgoing merchandise
- Coordinated online order fulfillment
- Monitored supply levels for timely reorders
- Maintained accurate record-keeping and process documentation
Department Coordinator
Sun And Ski Sports
05.2020 - 04.2021
- Coordinated and executed visual merchandise strategies to enhance overall customer experience and drive sales
- Achieved Floor Leader sales targets
- Utilized team to maximize customer satisfaction and conversion
- Managed merchandise and store planning
- Maintained communication with vendors and buyers based on customer and trend data
Education
High School Diploma -
Dove Science Academy
Oklahoma City, OK05-2016
Skills
- Bilingual- English & Spanish
- Project Coordination & Documentatoin
- Strategic Planning & Execution
- Team Developement & Leadrship
- Communication & Reporting
- Time Managment & Organization
- Adaptable
- Communicative
Timeline
Assistant Store Manager
Sun And Ski Sports
04.2022 - 05.2025
Operations Manager
Sun And Ski Sports
04.2021 - 04.2022
Department Coordinator
Sun And Ski Sports
05.2020 - 04.2021
High School Diploma -
Dove Science Academy
Similar Profiles
Corbin MichielsenCorbin Michielsen
Sales Associate at Sun And Ski SportsSales Associate at Sun And Ski Sports
Bryce QueriBryce Queri
Hardgoods Manager at Sun And Ski SportsHardgoods Manager at Sun And Ski Sports
Jada NarciseJada Narcise
Cashier/Customer Service at Sun and Ski SportsCashier/Customer Service at Sun and Ski Sports
Naomi HuntNaomi Hunt
Emerging Store Manager/Assistant Store Manager at WalgreensEmerging Store Manager/Assistant Store Manager at Walgreens
Chelsea SteinkampChelsea Steinkamp
Operations Assistant Store Manager, Specialty Sales Assistant Store Manager at The Home DepotOperations Assistant Store Manager, Specialty Sales Assistant Store Manager at The Home Depot