Sarah Ann Martinez
Dallas,TX
Summary
Customer service professional with 10+ years of experience. Seeking Full -Time Assistant Store Manager/Customer Service Position in the Dallas, Tx area. Hardworking, determined and result-oriented with passion for developing relationships, partnerships and growing business Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pet Supplies Plus
01.2023 - Current
- Assistant Manager is to maintain a safe environment for both employees and customers. Processed all Point Of Sale Transaction. Conduct Cashier settlements and cashier pick up. Open and closing store, great customer service.
Assistant Manager
Dollar Tree
07.2020 - Current
- Assistant Manager is to maintain a safe environment for both employees and customers. Processed all Point Of Sale Transaction. Conduct Cashier settlements and cashier pick up. Open and closing store, great customer service.
Housekeeper Team Lead
Berta house cleaning service
09.2010 - Current
- Basic housekeeping duties include vacuuming, dusting, mopping, surface cleaning and kitchen and bathroom details, making sure all assigned areas of the home are clean, neat and tidy.
Customer Service Representative/ LOAN OFFICER
CashMax Payday and Title Loan
08.2022 - 09.2022
- Provided excellent customer service in person and by telephone.
- Worked daily on computer data.
- Took daily payments, and collection calls.
- Review all customers information to approve or denied Title-loan or Payday loan for the customer.
- Filed liens at the lien office, for all approved title loans.
- Resolved customers questions/ or complaints regarding their accounts of title loans, and pay day advances, debit checklist loans.
Sever/Food line
Palio's Pizza Café
08.2018 - 10.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- 1. Assisted management with inventory control and stock ordering.
- 2. Built loyal clientele through friendly interactions and consistent appreciations.
- 3. Resolved complaints promptly and professionally.
- 4. Cross-trained and coordinated scheduling with team members to ensure seamless service.
- 5. Took initiative to find extra tasks when scheduled duties were completed.
Receptionist/Office Assistant
303 Animal Clinic
09.2016 - 06.2017
- Retrieved all patient's past and present medical history. Schedule all appropriate appointments, and answer all calls at a reasonable manner. Always available to DVM with any minor assist. Check in patients and get weight, as well as filling prescriptions. Experienced and Familiarity with Cornerstone software, and Vet Source Online Pharmacy software.
Technician
Caiinne Republic
10.2016 - 11.2016
- Helped organized all food, medicine, lunch prep for all dogs. Conduct normal, but safe transitions into daycare for small and big dogs. To insure all dogs received all appropriate playtime.
Assistant Manager
Pet Supplies Plus
04.2016 - 08.2016
- Assistant Manager is to maintain a safe environment for both employees and customers. Processed all Point Of Sale Transaction. Conduct Cashier settlements and cashier pick up. Open and closing store, great customer service.
Veterinary Technician
Ezvet Pet Clinic
01.2016 - 04.2016
- Retrieved all patient's past and present medical history. Schedule all appropriate appointments at a reasonable manner. Always available to DVM with any minor assist.
Cashier and Customer Service
Whataburger
10.2015 - 04.2016
- To provide prompt and courteous service to customers of a restaurant. Conducted all POS transactions as well as cash.
Receptionist/Technician
Noah's Ark Pet Hospital
10.2015 - 03.2016
- Retrieve all patient's past and present medical history. Scheduled all appropriate appointments, at a reasonable manner. Help with Sutures removal and dental cleanings and laser treatments.
Cashier/Groomer
Hollywood feed
01.2015 - 06.2015
- Maintain a clean and friendly environment for all the animals and clients. Answering multiple phone lines and scheduling appointments.
Sales Associate
Boost Mobile
08.2011 - 11.2012
- Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
Vision center/Technician
WALMART SUPERMARKETS
02.2009 - 08.2012
- Job Duties:After receiving orders from optometrists and opticians, optical lab technicians cut, polish, and grind lenses for prescription glasses, or create prescription contact lenses. In some cases, an optical lab technician may create lenses for products like binoculars, microscopes, or telescopes.
Human Resources Assistant/Receptionist
Texas Can
01.2010 - 06.2012
- Greeted all visitors on phone and in person with courtesy and exhibited a thorough knowledge of the company’s policies and procedures.
- Maintained efficiency when responding to the queries from the staff and callers.
- Assisted various department such as financial and administration in maintaining the efficiency of the organization.
- Prepared a record of all the memos issued applicant files and sorted the mails to be given to the various departments.
- Processed all temporary time sheets by maintaining a log.
- Administered the visitors and guests by ensuring that there name and address is maintained in the visitor’s book and issued them badges.
- Ensured that the lobby and the reception area are always clean.
Education
Associate in Animal Science -
Mountain View College
Dallas, TX01.2014
High school diploma - Basics
Texas Can Academy
Dallas, TX06.2010
Skills
- Powerpoint, Microsoft Office Microsoft Excelle, and also bilingual (9 years)
- Problem-solving
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Staff supervision
- Store operations
- Bilingual in English and Spanish (9 years)
- Receptionist (9 years)
- Billing (9 years)
- Data Entry (9 years)
- Filing (10 years)
- Scheduling (10 years)
- Animal Care
- Pet Grooming
- Veterinary Technician Experience
- Retail Sales
- Retail Management
- Kennel Experience
- Veterinary Assistant
- Pharmacy Software
- Multilingual
- Animal Restraint
- POS
- Pet Care
- Medical Imaging
- Computer literacy
- Spanish
- English
- Customer service
- Animal Handling
- Laboratory Experience
- Computer Skills
- Loan Officer Experience
- Phone Etiquette
- Multi-line Phone Systems
- Medical Records
- Medication Administration
- Management
- Pet Sitting
- Microsoft Outlook
- Bilingual
- Sales
- Communication skills
- Cash handling
- Retail sales
- Cash register
- Leadership
- Banking
- Front desk
- Human resources
- Clerical experience
- Organizational skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Medical records
- Store management
- Hospitality
- Animal restraint
- Laboratory experience
- Recruiting
- Supervising experience
- Restaurant experience
- Laundry
Certification
Driver's License
Languages
English - Fluent
Timeline
Assistant Store Manager
Pet Supplies Plus
01.2023 - Current
Customer Service Representative/ LOAN OFFICER
CashMax Payday and Title Loan
08.2022 - 09.2022
Assistant Manager
Dollar Tree
07.2020 - Current
Sever/Food line
Palio's Pizza Café
08.2018 - 10.2018
Technician
Caiinne Republic
10.2016 - 11.2016
Receptionist/Office Assistant
303 Animal Clinic
09.2016 - 06.2017
Assistant Manager
Pet Supplies Plus
04.2016 - 08.2016
Veterinary Technician
Ezvet Pet Clinic
01.2016 - 04.2016
Cashier and Customer Service
Whataburger
10.2015 - 04.2016
Receptionist/Technician
Noah's Ark Pet Hospital
10.2015 - 03.2016
Cashier/Groomer
Hollywood feed
01.2015 - 06.2015
Sales Associate
Boost Mobile
08.2011 - 11.2012
Housekeeper Team Lead
Berta house cleaning service
09.2010 - Current
Human Resources Assistant/Receptionist
Texas Can
01.2010 - 06.2012
Vision center/Technician
WALMART SUPERMARKETS
02.2009 - 08.2012
High school diploma - Basics
Texas Can Academy
Associate in Animal Science -
Mountain View College
Additional Information
Hotel experience along with great customer service
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