SHEILA CARTER
Albertville
Summary
Highly motivated and skilled healthcare professional with over 13 years of diverse experience in medical assistance, phlebotomy, surgical technology, and patient care, including extensive experience in the optical field. Proven ability to manage daily operations, administer medications, perform specialized procedures (EKG, Spirometry, X-ray), and provide compassionate care. Seeking to leverage clinical expertise and leadership skills in a challenging new role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pet Supplies Plus
02.2025 - Current
- Oversee daily store operations, including inventory management, scheduling, and customer service.
- Trained and mentored team members on product knowledge, sales techniques, and store policies.
- Managed the pet care section, ensuring the health and well-being of all animals and compliance with care standards.
- Handled customer inquiries and resolved complaints to ensure a positive shopping experience.
- Mentored junior staff, fostering a collaborative environment and improving overall team performance.
- Coordinated promotional events to drive sales growth and community engagement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Medical Assistant
Go Medical
12.2023 - 08.2024
- Triaged patients, performed vital signs, and administered drugs and injections.
- Performed advanced medical procedures including X-rays, EKGs, and Spirometry.
- Located and compiled necessary imaging, test results, or reports for upcoming appointments.
- Documented charts, submitted prior authorizations, and processed referrals accurately and in a timely manner.
- Provided comprehensive patient education and instructions regarding care and procedures.
Phlebotomist
Marshall Medical Centers
07.2022 - 12.2023
- Collected blood samples from patients of all ages using various venipuncture techniques in accordance with established protocols and safety guidelines.
- Verified patient identities and labeled specimens accurately to ensure proper identification and tracking for timely laboratory delivery.
- Utilized Electronic Medical Records (EMR) systems to access patient information, update records, and track procedures.
- Maintained a clean and organized work area, adhering to strict infection control and safety protocols.
Day Surgery Tech
Marshall Medical Centers
05.2021 - 07.2022
- Prepared patients for surgery by taking vital signs and documenting relevant medical information.
- Provided post-operative care and support, including continuous vital sign monitoring to ensure patient comfort and recovery.
- Interacted with patients in a compassionate and empathetic manner, alleviating anxiety and providing clear information.
Dialysis Patient Care Technician
Davita
07.2016 - 05.2017
- Safely initiated and terminated dialysis treatments per center protocol and within the scope of practice.
- Monitored patients' vital signs, assessed conditions throughout the dialysis session, and promptly reported concerns to nursing staff.
- Obtained blood samples for laboratory analysis and documented patient information, treatment records, and observations accurately.
Phlebotomist
Lifesouth
08.2015 - 07.2016
- Conducted phlebotomies and collected blood from donors, ensuring proper collection, labeling, and handling of blood samples.
- Determined donor eligibility based on interviews and physical assessments and registered donors in computer systems.
Education
GED -
Northeast Alabama Community College
Rainsville, AL01.2010
Skills
- Clinical & Technical Skills
- Medical Procedures: Phlebotomy, Venipuncture, EKG, Spirometry, X-ray, Ear Irrigation, Drug Administration, Injections/Medications
- Patient Care: Dialysis Procedures, Vital Sign Measurement, Triage, Pre/Post-operative Care, Patient Education, HIPAA Compliance
- Administrative: Electronic Medical Records (EMR), Insurance Verification, Prior Authorizations, Referrals, Chart Documentation, Office Management
- Other Expertise: Extensive background (13 years) in the Optical Field
- Customer support
- Money handling
- Team leadership
- Decision-making
- Sales strategies
- Multitasking and organization
- Adaptability and flexibility
- Customer service and satisfaction
- Teamwork and collaboration
- Computer skills
- Multitasking Abilities
Certification
CPR Certification (Current)
Timeline
Assistant Manager
Pet Supplies Plus
02.2025 - Current
Medical Assistant
Go Medical
12.2023 - 08.2024
Phlebotomist
Marshall Medical Centers
07.2022 - 12.2023
Day Surgery Tech
Marshall Medical Centers
05.2021 - 07.2022
Dialysis Patient Care Technician
Davita
07.2016 - 05.2017
Phlebotomist
Lifesouth
08.2015 - 07.2016
GED -
Northeast Alabama Community College