Krystal Williams

• Scheduled patient appointments, coordinated referrals, and managed daily front-desk workflow.
• check in check-out processes to support smooth patient flow and timely follow-up.
• Processed prior authorizations, faxed records, and supported coordination with external providers.
• Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required.
• Conducted insurance verification and prior authorizations and managed patient charts.

• Coordinated patient check-in/check out scheduling and insurance verification processes for front-office operations.
• Documented patient histories, vitals, and visit details accurately.
• Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
• Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office across multiple specialties.
• Practices/Physicians I've assisted : Comprehensive Cancer center, ENT consultants, Dr. Sharma pain management, Dr.Jianu rheumatology, Dr.Talley Internal medicine,Dr. Linda Woodson Dermatology, Spring valley pharmacy, Dr. Verni urology and Lasvegas Endo crinology.
• (Dr. Jianu Rheumatology) IV infusions for Rheumatology Medication administration. managed nurse visits for medication administration & lab work.
• (Dr. Verni Urologist)Procedure set up and assisting with minor procedures in office such as but not limited to prostate bx, vasectomy, cystoscopy, BCG administration and post op care
• Dr Linda Woodson Dermatology) Scheduling call center. Insurance verification and New Patient scheduling ( collecting records and all pertinent information for the scheduled appointment..
• Nevada Orthopedic Center (orthopedic&sports medicine)
• Orthopedic brace and support-device fitting. CAM/walking boot fitting and patient instruction, knee, ankle, wrist, elbow, and shoulder brace fitting
• Assistance with cast application and removal
• Assistance with joint injections and orthopedic procedures
• Post-operative wound and dressing care
• Fitting orthopedic braces and boots, assisting with casting, and splinting procedure
• Comprehensive Cancer Center Radiology dept back office
• Coordinated communications, records and patient care across multi-specialty teams including Chemotherapy, Oncology, General Practice, home health and Patient resources.
• Managed patient intake workflows, recording vital signs and systematically reviewing consult logs and verifying referral authorizations, documents, and imaging data prior to oncology evaluation.
• Completed FMLA bereavement leave, DMV surgical clearance, and jury duty documentation, including preparation of required letters.
• Lasvegas Endocrinology
• Conducted formal patient diabetes coaching, training individuals on complex equipment setups including Continuous Glucose Monitors (CGM) and Insulin Pumps.
• Administered precise dosages of therapeutic injections (including testosterone and estradiol for hormone therapy) following rigid patient safety controls..
• Organized and maintained clinical trial research records, ensuring precise adherence to investigative testing requirements, logbooks, and mandatory study documentation.

• Recorded vital signs, medication histories, and allergy information for cardiology patients.
• Prepared patients for examinations, stress testing, and vascular procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Performed EKGs and ABI along with other diagnostic tests, contributing to accurate and timely diagnoses.

• Coordinated patient scheduling, intake, and follow-up communication for weight loss treatment plans.
• Trained front office and medical assisting staff on patient service standards and daily procedures.
• Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Completed EKGs and other tests based on patient presentation in office.
• Executed combined clinical duties including H&P intake, blood draws ,Myers' Cocktail, therapeutic phlebotomy subcutaneous/intramuscular injections.
• Delivered clinical wellness and dietary coaching, while managing physical medication ordering and equipment procurement.

• Oversaw back office workflows, ensuring accurate patient records, referrals, and documentation are present before appt.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment.
• Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
• Completed EKGs and other tests based on patient presentation in office.
• Oversaw the daily morning fasting phlebotomy labs.

• Coordinated patient intake, verified histories, and prepared charts for urology appointments
• Managed prior authorizations, referrals, and insurance verification for urology services
• Scheduled follow-up visits, imaging, and procedure appointments.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Helped nurses and doctors with patient procedures such as cystoscopies, prostate biopsies and vasectomies.
• Synchronized complex clinical scheduling spanning multi-site private clinics, outpatient procedure suites, and hospital operating room blocks.
• Managed specialized high-volume nurse visits including Uroflow, Urodynamics, catheter placement/maintenance, and specialized bladder instillations (BCG/DMSO).
• Maintained rigorous clinical trial data documentation, preserving sample integrity and logbook compliance under strict trial protocols.

• Coordinated back office patient flow, preparing exam rooms and taking vitals and patient medical history along with past medical records.
• Assisted with catheter care and teaching, specimen collection, and in-office urology procedures.
• Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
• Helped with phlebotomy work by drawing blood for tests and giving common injections for treatment.
• Performed clinical diagnostics and treatments including catheter insertion, bladder treatments, and assisted during specialized needle biopsies.
• Directed the internal clinical laboratory, executing rigid quality control procedures, asset maintenance, and in-office PSA diagnostic testing.

• Managed front and back office patient flow, balancing scheduling, rooming, and clinical support tasks.
• Coordinated appointment calendars, referrals, and follow-up communications to maintain efficient daily operations.
• Recorded patient histories, vital signs, and chart updates with accuracy and attention to detail.
• Completed intensive 6-week corporate operational training; demonstrated proficiency across front-office administrative workflows.
• Managed high-volume patient check-in/out, multi-line telephone , and scheduling bump lists.
• Conducted back-office clinical support when required, completing vitals tracking, H&P chart preparation,
• urinalysis testing, and pharmacy prescription routing.

• Supervised front office workflows, ensuring smooth patient check-in, scheduling, and phone coverage.
• Coordinated patient records, referrals, and documentation for accurate clinical support.
• Resolved billing and appointment issues while maintaining professional patient communication.
• Monitored daily front desk operations to reduce delays and improve service consistency.
• Promoted a positive work environment by addressing employee concerns promptly and fostering open communication.
• Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
• Improved staff productivity through regular training sessions, performance evaluations, and feedback.
• Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
• Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
• Trained all staff in the implementation of a new electronic health record system.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for 13 employees.
• Promoted from Referral Specialist to oversee an administrative front-office team of 13 employees handling check-in, check-out, medical billing, medical records and credentialing.
• Engineered and implemented a modern onboarding curriculum for new hires that successfully compressed training cycles by 85%.
• Coordinated directly with medical/office supply vendors to negotiate practice equipment and clinical inventory, executing key cost-reduction measures.

I studied anatomy and physiology,medical law and ethics,medical terminology,phlebotomy,lab technician,pharmacology, and diagnostic testing.