Chavon Morning
Charlotte,NC
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant
Atrium Health (South Lake Pediatrics)
04.2023 - Current
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Atrium Health (Arboretum Pediatrics)
07.2018 - 04.2023
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Customer Services Representative
Asthma Allergy immunology Relief
04.2016 - 06.2018
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
Associate In Allied Health Science - Medical Assisting
ECPI University
06.2016
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Email Support
- Understanding Customer Needs
- Call Center
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office
- Billing
- Charting and Clinical Documentation
- Office Supplies and Inventory
- Medical Software Applications
- Appointment Coordination
- Patient Relations
- Follow-Up Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Medical Administrative Assistant
Atrium Health (South Lake Pediatrics)
04.2023 - Current
Data Entry/Account Administrative Representative
Atrium Health (Arboretum Pediatrics)
07.2018 - 04.2023
Customer Services Representative
Asthma Allergy immunology Relief
04.2016 - 06.2018
Associate In Allied Health Science - Medical Assisting
ECPI University