William Livermore
Sutherlin,OR
Summary
Fixed-wing Aircraft Mechanic and Military Veteran with 5 years of proven experience in developing and managing human resource teams and outcomes. Recipient of multiple awards for outstanding performance and professionalism in the United States Marine Corps.
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
17
17
years of professional experience
Work History
Medical Administrative Assistant
Kidney And Hypertension
Roseburg, OR
05.2024 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
- Ensured accuracy of patient records by conducting regular audits and updates in the system.
- Assisted in insurance verification processes, enhancing claims processing efficiency.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Fixed-wing Aircraft Mechanic
United States Marine Corps
Yuma, AZ
04.2009 - 04.2014
- Responsible for maintenance and inspections of over $30 million of military air assets.
- Responsible for leading and training new staff
- Became a Non Commissioned Officer
- Inspected aircraft systems, identifying issues and ensuring compliance with military standards.
- Diagnosed mechanical failures, performing repairs on engines, avionics, and hydraulic systems.
- Collaborated with team members to conduct scheduled maintenance and emergency repairs efficiently.
- Utilized specialized tools and equipment to complete complex aircraft maintenance tasks accurately.
- Trained junior mechanics on safety protocols and standard operating procedures for aircraft repairs.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Obtained fuel and oil samples to check for contamination.
- Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Participated in regular safety training sessions to maintain current knowledge of industry regulations and best practices.
- Used leveling compounds and scotch casts to seal parts, assemblies, and sub-assemblies.
- Assisted with aircraft and equipment transport and movement.
- Trained new mechanics in proper maintenance protocols and safety procedures, elevating team expertise and performance.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Implemented comprehensive maintenance schedule, significantly reducing unexpected repairs and optimizing resource use.
- Conducted detailed inspections of aircraft structures to identify and rectify potential issues, preserving structural integrity.
- Performed corrosion control measures on various aircraft components, preserving structural integrity and prolonging service life.
Education
High School Diploma -
Sutherlin High School
Sutherlin, OR06-2007
Skills
- Stress management
- Personnel management
- Capable problem solver
- Detail oriented
- Microsoft Word
- Leadership
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
- Phone and email etiquette
- HIPAA regulations
- Attention to detail
- Schedule management
- Problem-solving
- Patient care
- Medical terminology
- ICD-10 coding
Timeline
Medical Administrative Assistant
Kidney And Hypertension
05.2024 - Current
Fixed-wing Aircraft Mechanic
United States Marine Corps
04.2009 - 04.2014
High School Diploma -
Sutherlin High School
AWARDS
Marine Corps Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Navy Sea Service Deployment Ribbon