Amelia Idalski
Grand Forks,ND
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Mechanical Assembler
Steffes
03.2019 - 03.2020
- Tested finished products for compliance with tolerances and overall quality.
- Worked with heavy machinery and various power tools when assembling parts.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Contributed to a positive working environment by fostering a strong team atmosphere and treating colleagues with respect and professionalism.
Waitressing
Big Sioux Truck Stop
04.2012 - 09.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeping and Laundry Attendant
Roadking Inn, Americas Best Value Inn, Econo Lodge
04.2008 - 09.2017
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Assistant Store Manager
Subway
09.2009 - 04.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Customer Service Sales Representative
Amazon
06.2011 - 11.2011
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
Certificate - Cosmotology
Josefs School of Body And Skin
Grand Forks, ND02.2025
GED -
Adult Learning Center
Grand Forks, ND10.2010
Skills
- Customer Service
- Flexible and Adaptable
- Excellent Communication
- Cleaning techniques
- Team Building and Leadership
- Staff Supervision
- Sales Techniques
- POS Systems
- Hiring and Training
- Goal-Oriented
- Incoming Call Management
- Upselling
- Appointment Scheduling
Timeline
Mechanical Assembler
Steffes
03.2019 - 03.2020
Waitressing
Big Sioux Truck Stop
04.2012 - 09.2019
Customer Service Sales Representative
Amazon
06.2011 - 11.2011
Assistant Store Manager
Subway
09.2009 - 04.2013
Housekeeping and Laundry Attendant
Roadking Inn, Americas Best Value Inn, Econo Lodge
04.2008 - 09.2017
Certificate - Cosmotology
Josefs School of Body And Skin
GED -
Adult Learning Center
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