Amelia Koch
Charleston,SC
Summary
Compassionate and driven aspiring social worker with diverse experience in customer service, hospitality, and community engagement. Skilled in fostering positive relationships, maintaining professionalism in high-pressure environments, and delivering exceptional service to individuals from diverse backgrounds. Passionate about advocating for social justice and empowering marginalized communities. Eager to apply strong interpersonal and communication skills in the Master of Social Work program at the University of South Carolina to build a career dedicated to positive social change.
Overview
7
7
years of professional experience
Work History
Barista
Orange Spot Coffeehouse
08.2024 - 02.2025
- Delivered efficient and friendly customer service to an average of 50+ customers per shift in a fast-paced environment, fostering positive interactions with diverse clientele.
- Operated cash register accurately and managed transactions of up to $400 in daily sales
- Maintained store cleanliness and adhered to food safety regulations, promoting a hygienic and welcoming atmosphere.
Server
Pyramid Hotel Group
01.2023 - 12.2023
- Provided prompt and courteous food and beverage service , ensuring customer satisfaction through active listening and responsiveness.
- Collaborated effectively with kitchen staff to expedite orders and maintain smooth service flow.
- Maintained hygiene standards and organized dining areas to create a welcoming environment.
- Built strong relationships with regular customers, fostering a sense of community and customer loyalty.
Food Delivery Driver
Klean&Lean
02.2018 - 07.2021
- Managed up to 10 deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Retail Sales Associate Worker
Ivy Hill Boutique
02.2018 - 06.2021
- Assisted customers with product selection and provided personalized recommendations to enhance the shopping experience.
- Maintained organized and visually appealing store displays to optimize customer engagement.
- Balanced cash register and processed online orders accurately, demonstrating financial responsibility.
- Delivered excellent customer service to build lasting relationships and promote brand loyalty.
Education
Bachelor of Arts - Psychology
College of Charleston
Charleston, SC05-2025
High School Diploma -
St. Joseph's Academy
St Louis, MO05-2021
Skills
- Active Learning and Listening: Respect for diverse perspectives by actively listening to clients and colleagues Committed to lifelong learning to enhance professional competence and serve individuals and communities better
- Communication: Skilled in clear and compassionate communication to build trusting relationships with clients, colleagues, and community members Practices empathy and active listening to understand and address diverse needs
- Collaboration: Works effectively in multidisciplinary teams to ensure coordinated care and holistic support Maintains professional integrity by fostering open communication and mutual respect among colleagues
- Critical Thinking: Applies critical thinking to assess complex situations and develop practical, client-centered solutions Demonstrates dedication to serving others by making informed and ethical decisions
- Organization and Multitasking: Efficiently manages multiple responsibilities while maintaining a high standard of service Demonstrates reliability and dedication by completing tasks accurately and on time, even under pressure
- Time Management: Upholding professionalism by prioritizing tasks, meeting deadlines, and balancing commitments Demonstrates accountability through consistent and dependable performance
- Resilience: Maintains commitment to social justice despite challenges, perseverance in advocating for marginalized individuals and communities Demonstrates personal integrity by remaining composed and solution-focused in adversity
Timeline
Barista
Orange Spot Coffeehouse
08.2024 - 02.2025
Server
Pyramid Hotel Group
01.2023 - 12.2023
Food Delivery Driver
Klean&Lean
02.2018 - 07.2021
Retail Sales Associate Worker
Ivy Hill Boutique
02.2018 - 06.2021
Bachelor of Arts - Psychology
College of Charleston
High School Diploma -
St. Joseph's Academy
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