AMELIA KUSCH
Trevor,WI
Summary
Focused and organized team-player offering 6+ years of superior performance in administrative, cash-handling, and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, balancing various tasks and priorities, responding to correspondences in multiple formats, coordinating schedules and implementing process improvements to increase efficiency on all operational levels.
Overview
9
9
years of professional experience
Work History
Vendor Account Assistant
Wilmot Flea Market
Wilmot, WI
06.2022 - Current
- Maintained accurate records of all vendors and their contracts.
- Managed communications with multiple vendors simultaneously.
- Replaced and adjusted signs to reflect different products and promotional prices.
- Identified opportunities for process improvements within the vendor management program.
- Recruited and trained new hires.
Administrative Coordinator
Marshalls Department Store
Kenosha, WI
12.2022 - 03.2024
- Answered phone calls and emails in a timely and professional manner.
- Managed incoming mail distribution and outgoing courier services.
- Collaborated with other supervisors, combining group efforts to achieve goals and discuss new opportunities.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed departmental records and created reports on employee attendance, productivity and effectiveness to evaluate performance
- Organized and maintained filing systems for sensitive documents.
- Maintained office supplies by checking inventory and ordering items.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Prioritized and organized tasks to efficiently accomplish service goals accurately and efficiently
Retail Cashier & Floor Associate
Marshalls Department Store
Kenosha, WI
10.2021 - 12.2022
- Prioritized and organized tasks to efficiently accomplish customer service goals.
- Trained and mentored new cashiers in cash register operation, stock procedures, and customer services to maximize performance and create skilled, efficient and knowledgeable team members.
- Delivered consistent and dedicated customer service through front-end engagement by listening to customer needs and addressing them appropriately promote sales and build loyalty.
- Answered phone calls and displayed strong telephone etiquette, effectively assisting customers with questions and handling difficult calls with excellence.
- Learned roles of other departments to assist other team members with their tasks as and provide coverage to keep store operational as needed.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Performed opening and closing duties such as counting money, balancing registers, and preparing bank deposits.
- Processed cash, credit, and check payments accurately and efficiently.
- Helped with purchases and signed customers up for rewards program.
Grand Geneva Resort and Spa Restaurant Hostess
Marcus Corporation
Lake Geneva, WI
06.2019 - 10.2021
- Answered phone inquiries to confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Scheduled reservations and notified servers and managers of small and large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and efficiently address any customer concerns.
Dining Room Server
Antonia's Pancake House
Paddock Lake, WI
06.2017 - 04.2021
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Education
High School Diploma -
Westosha Central High School
Paddock Lake, WI06.2019
Bachelor of Science - Psychology, Business Administration
Carthage College
Kenosha, WISkills
- Microsoft Office Proficiency
- Team Collaboration & Meeting Coordination
- Data Collection & Entry
- Employee Development & Confidentiality
- Organized & Strong Time-Management
- Calendar & Scheduling Management
- Records & Inventory Management
References
References available upon request.
Timeline
Administrative Coordinator
Marshalls Department Store
12.2022 - 03.2024
Vendor Account Assistant
Wilmot Flea Market
06.2022 - Current
Retail Cashier & Floor Associate
Marshalls Department Store
10.2021 - 12.2022
Grand Geneva Resort and Spa Restaurant Hostess
Marcus Corporation
06.2019 - 10.2021
Dining Room Server
Antonia's Pancake House
06.2017 - 04.2021
High School Diploma -
Westosha Central High School
Bachelor of Science - Psychology, Business Administration
Carthage College