AMELIA LATU CAMPOS

Packing and dock

• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Improved operations by working with team members and customers to find workable solutions.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Used pallet jacks to move items to and from warehouse locations.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Moved large and bulky items manually or with pallet jacks or forklifts.

• Worked with external representatives to address customer needs.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Reviewed customer account information to determine current issues and potential solutions.