Customer Service Sales & Retention Specialist
Xfinity Comcast
Silver Spring, Maryland
- Resolved customer inquiries and issues promptly via phone and email, enhancing customer satisfaction.
- Fostered positive work environment through collaboration with coworkers, contributing to team morale.
- Managed high call volume efficiently, addressing customers’ concerns to ensure streamlined service.
- Diffused irate customers by utilizing active listening techniques to address the customers’ root concerns.
- Met and exceeded sales quotas by upselling based on the customers' needs.