Amelia Madrigal
Providence,RI
Summary
Results-driven customer service expert with a solid background in ski instruction and restaurant operations. Demonstrated success in high-paced environments, showcasing strong multitasking abilities and exceptional interpersonal communication. Creative problem-solver with a talent for mixology and latte art, consistently enhancing customer experiences. Committed to delivering outstanding service while managing diverse responsibilities efficiently.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Server/Barista
TOURISTS hotel
North Adams, MA
2026.06 - 2026.09
- Gained expertise in crafting complex cocktails and bartending techniques.
- Acquired skills in operating professional-grade espresso machines.
- Resolved misunderstandings to improve guest satisfaction and foster positive experiences.
- Maintained composure in high-pressure environments.
- Collaborated with 20+ coworkers to deliver exceptional experiences for hotel and restaurant guests.
Ski Instructor
Jiminy Peak Mountain Resort
2025.12 - 2026.04
- Instructed ages 4-55 in skiing techniques, enhancing safety awareness and skill proficiency.
- Assessed individual ski abilities to tailor instructional methods effectively.
- Personalized each lesson to boost student engagement and accelerate progression.
- Collaborated with team members to streamline operations on the slopes.
- Followed and taught all safety procedures set by Jiminy Peak.
Pizza Maker
Crust Williamstown
2023.08 - 2025.11
- Operated commercial pizza ovens, maintaining optimal cooking temperatures for quality output.
- Crafted high-quality pizzas using an innovative conveyor belt technique.
- Processed customer orders in-store and over the phone, ensuring accuracy and prompt service.
- Monitored and maintained clean working areas and cooking surfaces, promoting food safety and hygiene standards.
Counter Server
Pj's Family Restaurant
2023.06 - 2025.06
- Delivered exceptional customer service, ensuring a positive dining experience for patrons.
- Operated cash register accurately, processing transactions efficiently and maintaining cash drawer integrity.
- Prepared complicated ice cream orders, learning correct sizing and styles.
- Assisted in training new staff members on menu offerings and operational procedures.
Restaurant Hostess
Pera Bistro
2022.09 - 2023.01
- Greeted and seated guests, providing a welcoming atmosphere.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to improve workflow processes.
Education
Bachelor of Arts - American Studies & Public Health
Brown University
Providence, RI2030-06
High School Diploma -
Mount Greylock Regional High School
Williamstown, MASkills
- Mixology techniques
- Recipe Development
- Creative ideation
- Cultural awareness
- Collaboration
- Time management
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server/Barista
TOURISTS hotel
2026.06 - 2026.09
Ski Instructor
Jiminy Peak Mountain Resort
2025.12 - 2026.04
Pizza Maker
Crust Williamstown
2023.08 - 2025.11
Counter Server
Pj's Family Restaurant
2023.06 - 2025.06
Restaurant Hostess
Pera Bistro
2022.09 - 2023.01
Bachelor of Arts - American Studies & Public Health
Brown University
High School Diploma -
Mount Greylock Regional High School