Caryll Dagupen
Ludlow,VT
Summary
Experienced professional with a strong hospitality and customer service background, with a proven track record in roles such as Bartender, Front Desk Agent, Server, Guest Services Associate, and Guest Relations Associate. Key strengths include preparing and serving food and beverages, maintaining cleanliness and organization, managing reservations, handling customer inquiries and complaints, and providing excellent customer service. Adept at collaborating with teams and ensuring guest satisfaction while adhering to industry standards and regulations.
Overview
3
3
years of professional experience
Work History
Server/Barista
Blue Duck Deli
09.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender/Server
Gamebird
11.2023 - 08.2024
- Prepare and serve alcoholic and non-alcoholic beverages to customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Interact with customers, take orders, and provide recommendations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitor alcohol consumption and ensure responsible serving practices
- Handle cash transactions, operate POS systems, and process payments
- Stock and replenish bar inventory and supplies
- Create and craft signature cocktails and drinks
- Collaborate with kitchen staff to coordinate food and beverage orders
Front Desk Agent
Castle Hill Resort and Spa
09.2022 - 12.2023
- Greeted and welcomed guests in a friendly and professional manner
- Efficiently managed check-in and check-out processes, ensuring accurate guest information, room assignments, and payment transactions
- Responded promptly to guest inquiries, requests, and complaints
- Maintained a strong knowledge of hotel services, facilities, and local attractions to provide guests with accurate information and recommendations
- Handled telephone calls and email correspondence
- Received and managed guest reservations via phone, email, and in person
- Ensured accurate entry of guest information, room preferences, and special requests into the hotel management system
- Maintained a well-organized reservation system, maximizing occupancy and revenue
Guest Services Associate
Orchard Hotel
03.2022 - 05.2022
- Managed reservations and room assignments
- Assisted guests with check-in and check-out processes, ensuring efficiency and accuracy
- Effectively managed reservations, ensuring accurate booking information and accommodating special requests or preferences
- Actively promoted and upsold hotel services and offerings to maximize revenue
- Processed guest payments, including cash, credit card, and electronic transactions
- Collaborated closely with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction
Education
Bachelor of Science in Tourism Management -
University of Baguio
06.2022
Accountancy and Business Management -
Saint Louis School Inc. (Center) High School Department
06.2018
Skills
- Mixology
- Order delivery practices
- Bar restocking
- Guest relations
- Point of sale (POS) system operations
- Adaptability
- Friendly and Outgoing Attitude
- Excellent Communication Skills
- Multitasking Skills
- Strong Memory Skills
- Excellent Customer Service Skills
Timeline
Server/Barista
Blue Duck Deli
09.2024 - Current
Bartender/Server
Gamebird
11.2023 - 08.2024
Front Desk Agent
Castle Hill Resort and Spa
09.2022 - 12.2023
Guest Services Associate
Orchard Hotel
03.2022 - 05.2022
Bachelor of Science in Tourism Management -
University of Baguio
Accountancy and Business Management -
Saint Louis School Inc. (Center) High School Department
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