Amelia Montero
Snellville,GA
Summary
Dynamic professional with extensive experience in luxury customer service within high-end environments. Expertise in anticipating client needs, maintaining composure under pressure, and fostering connections with diverse individuals. Passionate about aviation, emphasizing safety, teamwork, and excellence in global service delivery.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Waldorf Astoria Buckhead
09.2025 - Current
- Enhanced VIP guest experiences by coordinating with Concierge and Housekeeping teams.
- Proactively anticipated guest preferences, recommending tailored dining and local activities.
- Delivered personalized service aligned with Forbes Travel Guide luxury standards.
- Ensured seamless guest arrivals and stays through effective collaboration with Front Office Management.
Guest Services Shift Lead
Embassy Suites Buckhead
10.2024 - 09.2025
- Elevated guest satisfaction by delivering personalized service in fast-paced environment.
- Oversaw Lufthansa crew arrival operations, trained front desk teams on check-in procedures, and welcomed crews on arrival; invited to attend a Lufthansa tour with Hilton sales leadership in recognition of strong partnership support.
- Collaborated with Sales and Director of Rooms on group reservations and inquiries.
- Trained supervisors to enhance front-of-house operations and service quality.
Customer Service Supervisor
Publix Supermarket
03.2021 - 05.2024
- Promoted from cashier to supervisor after six months, demonstrating adaptability and leadership potential
- Trained and supervised cashiers and baggers, coordinated shift coverage, and ensured front-end efficiency
- Managed high-volume transactions, store inquiries, and financial accuracy in the cash office
Education
Associates - A.S General Business
Event Planning
GTC
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Brookwood High School
01.2021
Skills
- Microsoft office
- Guest communication
- Listening skills
- Check-in and Check-out procedures
- Patience and composure
- Administrative skills
- Guest relations
- VIP priority options
INTERESTS/ HOBBIES
Enrolled in Brookwood Marching Band for 4 years, HOPE (Latino organization) for 3 years, Botany, Social events
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Agent
Waldorf Astoria Buckhead
09.2025 - Current
Guest Services Shift Lead
Embassy Suites Buckhead
10.2024 - 09.2025
Customer Service Supervisor
Publix Supermarket
03.2021 - 05.2024
Event Planning
GTC
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Brookwood High School