Summary
Overview
Work History
Education
Skills
ADDITIONAL INFO
Timeline
Generic

AMELIA OLIVIA OWENS

Hampton City,Virginia

Summary

My objective is to obtain a job that fits the needs to my family & lifestyle. I'm looking forward to be an good asset to any job I'm hired by. As long as I'm on the clock my time is dedicated to my employer. All my tasks & projects will be done to my best ability & in an timely manner. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Customer Service Representative with about10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Telephone Customer Service Representative

Alorica
08.2021 - 04.2024
  • I've worked two projects with this company, as I'm still currently working with this company now on a different project
  • My first project I have worked tasked for a package company where I did investigations on missing & late packages
  • Also helped with assisting new shipments for packages and creating cases on suspicious packages
  • My new project entitles me to take calls for varies credit card companies for payments, transfers, starting accounts & all bank account entries such as starting dispute cases and fraud cases on accounts
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Property Manager

J. Thomas & Associates
01.2009 - 12.2013
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Maintained sufficient number of units market-ready for lease
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes

Housekeeper

Savannah Suites
01.2008 - 05.2009
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Worked on cleaning team to service hotels, offices, and other commercial buildings

Housekeeper

Center & Suites
01.2005 - 07.2007
  • Provided maintenance of guests' lodging by vacuuming floors and making up sleeping areas, cleaning bathrooms, jacuzzis, and hobby areas for guests
  • Greeted guests and provided requested services for quests

Housekeeper

Powhatan Plantation
01.2004 - 05.2005
  • Provided maintenance of guests' lodging by vacuuming floors and making up sleeping areas, cleaning bathrooms, jacuzzis, and hobby areas for guests
  • Greeted guests and provided requested services for quests

Housekeeper

GreenSprings Resorts
01.2003 - 04.2004
  • Provided maintenance of guests' rental resorts by vacuuming floors and making up sleeping areas, cleaning bathrooms, jacuzzis, and hobby areas for guests
  • Greeted guests and provided requested services for quests

Customer Service Representative

Lifeline Inc
05.2002 - 03.2004
  • Taking inbound calls for various products, making inquiries, sales & customers services
  • Updated account information to maintain customer records
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer service orders promptly to increase customer satisfaction
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Tracked customer service cases and updated service software with customer information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Handled customer inquiries and suggestions courteously and professionally
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Increased efficiency and team productivity by promoting operational best practices
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Developed and updated databases to handle customer data

Housekeeper

MasterCorp Inc.
01.2003 - 12.2003
  • Provided maintenance of guests' rental resorts by vacuuming floors and making up sleeping areas, cleaning bathrooms, jacuzzis, and hobby areas for guests
  • Greeted guests and provided requested services for quests

Telephone Representative

Universal Promotions
01.2001 - 09.2002
  • Promotions
  • Making outbound calls to sell products to customers, some customer service
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Resolved concerns with products or services to help with retention and drive sales

Telephone Representative

West Telemarking
01.1999 - 10.2001
  • Making outbound calls to sell products to customers, some customer service
  • Explained technical concepts to diverse product users while maintaining pleasant disposition
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing
  • Enhanced junior team performance through mentoring
  • Troubleshot [Product or Service] problems, applying advanced understanding of offerings

Education

High - General Studies

Warwick High School Adult
Newport News, VA

Diploma - High

Warwick High School

Medical Assisting

Everest College

Skills

  • I have experience in the areas of administration and office, budget, property, clerical and technical support (office Automation), and oral and written communication Expertise in keyboarding (typing speed45 wpm), copiers (light And heavy-duty), fax machines, and some word processing applications such as Word I have proficient Telephone skills and office etiquette
  • Service recommendations
  • Documentation and reporting
  • Keyboarding
  • Cloud applications
  • Transcription
  • Written and oral communication

ADDITIONAL INFO

I have experience in the areas of administration and office, budget, property, clerical and technical support (office Automation), and oral and written communication. Expertise in keyboarding (typing speed45 wpm), copiers (light And heavy-duty), fax machines, and some word processing applications such as Word. I have proficient Telephone skills and office etiquette.

Timeline

Telephone Customer Service Representative

Alorica
08.2021 - 04.2024

Property Manager

J. Thomas & Associates
01.2009 - 12.2013

Housekeeper

Savannah Suites
01.2008 - 05.2009

Housekeeper

Center & Suites
01.2005 - 07.2007

Housekeeper

Powhatan Plantation
01.2004 - 05.2005

Housekeeper

GreenSprings Resorts
01.2003 - 04.2004

Housekeeper

MasterCorp Inc.
01.2003 - 12.2003

Customer Service Representative

Lifeline Inc
05.2002 - 03.2004

Telephone Representative

Universal Promotions
01.2001 - 09.2002

Telephone Representative

West Telemarking
01.1999 - 10.2001

Diploma - High

Warwick High School

Medical Assisting

Everest College

High - General Studies

Warwick High School Adult
AMELIA OLIVIA OWENS