Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMELIA P ALATINI

Euless

Summary

Stress-tolerant customer service manager with 6 years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization.

Overview

13
13
years of professional experience

Work History

Secretary

Free Church Of Tonga
Euless
01.2016 - Current
  • Responsible for: Ensuring meetings are effectively organised and minuted.
  • Maintaining effective records and administration.
  • Organized church events and meetings for congregation engagement and participation.

Reservation Agent

American Airlines
Fort Worth
06.2022 - 01.2026
  • Managed customer reservations through phone and online systems.
  • Assisted passengers with itinerary changes and travel inquiries.
  • Collaborated with team members to streamline booking processes.

Ramp Agent

American Airlines
Fort Worth
02.2020 - 06.2022
  • Loaded and unloaded baggage from aircraft with care and efficiency.
  • Operated ground support equipment to facilitate timely aircraft servicing.
  • Provided excellent customer service by assisting passengers with luggage inquiries.

Gate Agent

Envoy Air Headquarters
Irving
06.2016 - 08.2016
  • Handling and tagging checked bags.
  • Check-in process at the gates and/or kiosks.
  • Ticket counter.
  • Operational support.
  • Loading and unloading the aircraft.
  • Prepping and securing the aircraft for the next flight.

Customer Service

K&S Delivery
Keller
01.2014 - 05.2016
  • Handled incoming calls and customer service inquiries to resolve issues promptly.
  • Generated qualified sales leads that converted into new customers.
  • Assessed and addressed customers' needs to enhance satisfaction.

Education

Associates - Criminal Justice

Everest College
Arlington, TX

Diploma -

Chaffey High School
Ontario, CA

Skills

  • Administrative Support
  • Document Preparation
  • Data Entry
  • Office management
  • Attention to detail
  • Time management
  • Problem solving
  • Conflict resolution
  • Self Management
  • Team player
  • Customer Service

Timeline

Reservation Agent

American Airlines
06.2022 - 01.2026

Ramp Agent

American Airlines
02.2020 - 06.2022

Gate Agent

Envoy Air Headquarters
06.2016 - 08.2016

Secretary

Free Church Of Tonga
01.2016 - Current

Customer Service

K&S Delivery
01.2014 - 05.2016

Associates - Criminal Justice

Everest College

Diploma -

Chaffey High School
AMELIA P ALATINI