Microsoft Word
Amelia Phelon
Phone Technician
Orem,UT
Summary
Service-oriented Media Technician with proven success helping patrons with routine needs and special projects. Dependable managing online/software materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Phone Technician
Weber State University Financial Aid
01.2024 - Current
- Handle phone calls to Financial Aid and Scholarships office
- Assist students with understanding their aid
- Efficiently manage calls during busy times
- Communicate common technical issues to advisors
- Established friendly connections with students
Shift Lead/Cashier
Warren’s Drive-In
09.2022 - 07.2023
- Kept employees operating productively and working on task to meet business and customer needs
- Responded to and resolved customer questions and concerns
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills, as well as logged daily paperwork
- Maintained clean and well-organized production areas to avoid unnecessary work delays due to inefficient layouts
Alternative Media Technician
Central Access CWU
11.2021 - 08.2022
- Formatted class materials to accommodate students with disabilities
- Further honed proficiency in Microsoft Word, Excel and Omnisphere
- Worked with fellow technicians to accomplish work quickly and smoothly
- Self-managed workflow to independently complete tasks efficiently
Crew Member
Wendy’s
06.2020 - 08.2021
- Sharpened customer service and cashiering skills
- Took orders, prepared meals and collected payments
- Trained new team members on procedures, customer service and sales techniques
- Demonstrated knowledge and proficiency of all positions barring management
- Cleaned and maintained all areas of restaurant to promote clean image
Education
High School Diploma -
Union High School
Camas, WA 09.2016 - 06.2020
Skills
Organization
Microsoft Office
General Computer Skills
Customer Service
Teamwork
Multitasking
Telephone Etiquette
Additional Information
- Four time “, Gold Star” bonus - Warren’s Drive-In
- Monthly sales contest winner - Warren’s Drive-In
Software
Microsoft Excel
Microsoft Outlook
Google Drive
Omnisphere
Timeline
Phone Technician
Weber State University Financial Aid
01.2024 - Current
Shift Lead/Cashier
Warren’s Drive-In
09.2022 - 07.2023
Alternative Media Technician
Central Access CWU
11.2021 - 08.2022
Crew Member
Wendy’s
06.2020 - 08.2021
High School Diploma -
Union High School
09.2016 - 06.2020
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