Andrew Lopez
JACKSONVILLE,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Resourceful Phone Technician recognized for productivity and efficient completion of tasks. Skilled in troubleshooting, repair techniques, and customer service, ensuring quick resolution of issues and high satisfaction levels. Possess strong communication skills, adaptability, and problem-solving abilities to excel in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Phone Technician
cellular solutions
Jacksonville, FL
01.2021 - 09.2024
- Troubleshot customer network issues related to telephony equipment.
- Performed system upgrades and repairs on various phone models.
- Reprogrammed existing phones to ensure compatibility with the customer's network.
- Updated software and firmware on various types of phone systems.
- Assisted in training other technicians in troubleshooting techniques and best practices.
- Assembled and installed communication equipment.
- Installed, set up and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Sales Training Manager
Metro pcs
Jacksonville Beach, FL
11.2013 - 01.2021
- Developed and implemented comprehensive sales training programs to enhance employee performance.
- Conducted regular meetings with sales personnel to review progress, address challenges, and provide additional coaching as needed.
- Provided individualized feedback on the effectiveness of each trainee's presentations to ensure improved performance over time.
- Maintained current knowledge of industry trends by attending conferences, workshops, webinars.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
- Identified gaps between current skill sets possessed by staff members compared against desired outcomes set forth by leadership.
Education
High School Diploma -
Robert E. Lee High School
Jacksonville, FL05-2009
Skills
- Mobile Device Management
- Data Recovery
- Hardware Repair
- Signal testing
- Network configuration
- Advanced troubleshooting
- Problem-Solving
- Multitasking
Timeline
Phone Technician
cellular solutions
01.2021 - 09.2024
Sales Training Manager
Metro pcs
11.2013 - 01.2021
High School Diploma -
Robert E. Lee High School