Amelia Rampersaud
Baldwin,NY
Summary
Dedicated professional with strong customer support and effective communication skills. Proven ability to resolve issues and enhance workflow processes, ensuring high levels of client satisfaction and team efficiency. Experience with managing a heavy volume of phone calls and covering the unmet needs of any customer or client.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Old Navy
Hempstead, New York
11.2024 - Current
- Coordinated daily operations to support store management and team efficiency.
- Answer and route phone calls for incoming shipments and orders.
- Facilitated communication between departments to enhance workflow processes.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Direct Care Professional
QSAC inc
West Hempstead, New York
08.2022 - 11.2024
- Assisted clients with daily living activities and personal care needs.
- Answer and route heavy-volume phone calls on a multi-line system.
- Assist with logging the daily schedule, assist with coordinating individuals' transportation to and from the appointment program, and recreational activities in a timely manner.
- Developed positive relationships with clients to encourage engagement and trust.
- Helped clients stay happy and healthy by providing mental and emotional support.
Cashier Supervisor
Burlington
Garden City, New York
01.2021 - 08.2022
- Supervised daily cash handling and balanced cash registers for accuracy.
- Coordinated promotional activities to enhance customer engagement at the register.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
High School Diploma -
Baldwin Highschool
Baldwin, NY06-2021
Skills
- Customer support
- Effective communication
- Problem solving
- Customer engagement
- Type 35 words per minute
- Ability to learn applications and programs quickly
- High attention to detail
- Punctual and Professional
Timeline
Manager's Assistant
Old Navy
11.2024 - Current
Direct Care Professional
QSAC inc
08.2022 - 11.2024
Cashier Supervisor
Burlington
01.2021 - 08.2022
High School Diploma -
Baldwin Highschool